An user in our environment will get a blank emails.  this only happens when he receives a rich text format email or when a template is used from outlook 2010.  The banner and pictures and text then show up for him as attachments.  We are running windows 7 enterprise, he is on the new exchange 2013 server.  He is the only person experiencing this problem in the whole environment.  This happens to any user that logs onto the pc. 

Hi,

Please let the user check the emails on OWA, are they still blank?

As mentioned in the post, the banner and pictures become attachments, may I know what's the extension of the attachment? Some issues with the similar symptom are caused because some 3rd-party email system or client can't recognize rich text format, but as you are using Outlook, it doesn't seem like the problem here.

Since this also happens to any user that logs onto the pc, I think the issue is likely on this specific client rather than the delivery process. Maybe the format is stripped by the anti-spam or anti-virus program on the PC, or some 3rd-party add-ins on Outlook. Please disable the anti-spam or anti-virus program temporarily, then start Outlook in Safe Mode to check the result:

Press Win + R, type "outlook.exe /safe" in the blank box, press Enter.

If there's no such issue receiving rich text format emails in Outlook safe mode, please disable the suspicious add-ins to verify which one caused the problem.

Regards,

Melon Chen
TechNet Community Su

Hi,

As per the information and details provided by you, to solve the issue of Outlook 2010 blank email body, please follow these steps: -

Follow these steps to disable the Avgoutlook.Addin add-in. The friendly name is AVG Addin for MS Outlook.

Exit Microsoft Outlook if it is running.
Start Registry Editor.

In Windows 7 or Windows Vista

Click Start > regedit > Enter.

32-bit Office plus 32-bit Windows

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\avgoutlook.Addin

64-bit Office plus 64-bit Windows

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\avgoutlook.Addin

32-bit Office plus 64-bit Windows

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\avgoutlook.Addin

Right click on the LoadBehavior value, and then click Modify.
Change the Value Data value to 0, and then click OK.
Start MS Outlook.

Note: To re-enable this add-in in Outlook, change the LoadBehavior value to 3.

I hope this information will be helpful for you.
Thanks and regards
Shweta@G 

• Edited by Goyal Shweta 21 hours 25 minutes ago

Hi,

As per the information and details provided by you, to solve the issue of Outlook 2010 blank email body, please follow these steps: -

Follow these steps to disable the Avgoutlook.Addin add-in. The friendly name is AVG Addin for MS Outlook.

Exit Microsoft Outlook if it is running.
Start Registry Editor.

In Windows 7 or Windows Vista

Click Start > regedit > Enter.

32-bit Office plus 32-bit Windows

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\avgoutlook.Addin

64-bit Office plus 64-bit Windows

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\avgoutlook.Addin

32-bit Office plus 64-bit Windows

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\avgoutlook.Addin

Right click on the LoadBehavior value, and then click Modify.
Change the Value Data value to 0, and then click OK.
Start MS Outlook.

Note: To re-enable this add-in in Outlook, change the LoadBehavior value to 3.

I hope this information will be helpful for you.
Thanks and regards
Shweta@G 

• Edited by Goyal Shweta Friday, April 17, 2015 10:04 AM