I had Outlook 2007 on a Windows 7 Enterprise notebook (32-bit) connecting to an Exchange 2003 server.  Whenever I would send out an email with voting buttons, the responses would come back and would be processed by a rule.  The rule would pop up a New Message Alert Window, letting me know that a response came in.  It would also move the response to a subfolder and mark it as read.  I would be able to open a response from the Alert Window and select VIEW VOTING RESPONSES.  This would open a new window and show the currently tracked responses.  It worked properly and as anticipated.

After upgrading the notebook to Outlook 2010, the voting seems to work the same way, including the rule.  When I select VIEW VOTING RESPONSES, however, nothing happens.  No new window or any other indication that it's tracked anything.  I have read elsewhere that the responses need to remain in the INBOX for the responses to be tracked.  This has NOT been my experience under Outlook 2007.  My questions are:

* Is this a change from Outlook 2007 to Outlook 2010?

* If so, is there any way around it?  I don't want to clog up my inbox with a bunch of responses, especially when I've seen it work unde 2007.

I've verified on another machine of similar configuration that it's failing there as well, so I don't suspect an OS or hardware reason for the change.  I did try 'upgrading' the rule but that didn't change anything.  I hope this is enough info to make the situation clear.  Thanks.

Michael

Dear Michael,

 

First, I would like to explain that the settings in Outlook 2010 are not changed. For the details on how to use the voting button in Outlook 2010, you can refer to this article:

http://blogs.msdn.com/outlook/archive/2009/06/13/living-in-outlook-voting-buttons.aspx

 

Based on the current situation, the results window may be blocked by some third-party add-ins, or there are some problems in the current Outlook profile. I suggest trying the suggestions below to troubleshoot this issue.

 

Step 1: Start the Outlook program in safe mode

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1.       Click Start, point to All Programs, and then point to Microsoft Office.

2.        Press and hold the CTRL key, and then click Microsoft Outlook.

 

If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Outlook program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Office program:

 

Disable add-ins

***************************

a.       Click File menu, click Options > Add-in, click Go button in the Manage: Com-in Add.

b.      Check if there are any add-ins, clear the checkbox to disable them.

c.       Close the Office program and restart it.

d.      Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.

 

However, if the problem persists in the safe mode, let’s create a new Outlook profile to test this issue.

 

Step 2: New Outlook Profile

============

1.    Exit Outlook.

2.    Go to Start > Control Panel, click or double-click Mail.

 

Mail appears in different Control Panel locations depending upon the version of the Microsoft Windows operating system, Control Panel view selected, and whether a 32- or 64-bit operating system or version of Outlook is installed.

 

The easiest way to locate Mail is to open Control Panel in Windows, and then in the Search box at the top of window, type Mail. In Control Panel for Windows XP, type Mail in the Address box.

 

Note    The Mail icon appears after Outlook starts for the first time.

 

The title bar of the Mail Setup dialog box contains the name of the current profile. To select a different existing profile, click Show Profiles, select the profile name, and then click Properties.

 

3.    Click Show Profiles. Choose Prompt for a profile to be used.

4.    Click Add.

5.    Type a name for the profile, and then click OK.

6.    Start Outlook, and choose this new profile.

 

If this problem does not occur in the new Outlook profile, the old Outlook is corrupted. We can delete that and use a new Outlook profile.

 

Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

 

Best Regards,

 

Sally Tang

• Marked as answer by Sally Tang Monday, May 24, 2010 7:09 AM

I would also like to point out that if you move the original email (with the voting options) from the sent items folder to another folder, then the message tracking stops working at that point.

Hope this helps someone.

Regards,

 

David

• Proposed as answer by Stared_me 2 hours 5 minutes ago

For your information

Someone send a message from Outlook2007 with a vote request and I received the message in my Outlook 2010 with no buttons.
I then did the test of sending the same message myself FROM 2010 and it did works.  This clearly shows that receiving a message in Outlook 2010 from a Outlook 2007 that have voting doesn't work.

 

SO, is there a way to "re-activate" the tracking feature after it is moved from the sent items folder? What would be the solution or fix for this problem?

I am able to track all responses in my original Sent Items message and within the resply emails.  However, the only way I am able to view the most current tally is to open each response and view the Sender Responded table.  Annoying since I email a vote to over 100 addresses and have to open each one!

Thank you for the solution