Hi,

We have recently gone from local mail to cloud mail. Before that we are using pop accounts for all the user. As we have shifted to cloud, we have change all the user from POP to IMAP accounts. Since then We are facing number of issues.

1.  We received the mail from a particular mailer but the actually the mail body and attachment is different(eariler received mail from different). But we can see the correct mail in cloud. Where sender and mail body is correct.

2. Some of the mail are seen in outlook but they are unable to open/download.

3. Some of the mail are in cloud are not even download to outlook.

Kindly Help me out .....

Regards,

Tushar Joshi 

Hi,

Does this issue happen to all users?

Please first press Ctrl + 6 to switch to Folders view and check the SyncIssues folder to see of we can find any clue.

In addition, do you have mail scanner installed in your environment? It may cause some sync issues in Outlook. We can try temporarily disable the scanner and then check if this issue will happen again.

If above doesn't fix the issue, we can try the following steps in one problematic client to see the result:

1. Logon your email account through Web-based Access.

2. Create a new subfolder under Inbox and move all of messages in inbox to the new one. (Perform the same steps if you have other folder)

3. Move the messages back to the original Inbox folder.

4. On the client site, please create a new Outlook profile and resetup your mail account:

http://support.microsoft.com/kb/829918

5. Sync your account again to check if the issue still persists.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

Sorry for my late replay. Yes this is happening to number of users. I have notice that this is happening when two mails arrived in inbox at the same time.  Also I have not understand Ctrl + 6. Once I press it filter is applied to folder Please help us for first step. And requesting your help earliest.