We tried to remove the form cache and that appeared to work...at first.

The next day another form was created in the library and it again failed to load, along with the first two forms, which previously, after clearing the cache - we could open.  We are back to where we started...unable to open any of the forms in the library.

I have searched for the path you provided above, but I do not have that folder structure...(am running Windows 7 Enterprise SP1)  I can find %USERPROFILE%\AppData\Local - but most everything in the Local folder looks like this "C:\Users\jfoley\AppData\Local\{D30AEC38-EBB1-43EA-BEC4-05B8E70B887F}"  There is no Microsoft folder.

Is there some kind of timing issue...where Exchange is writing to Active Directory and it's only done once every 24 hours, for example?

Anything else to try to resolve this issue?

Ok, I was mistaken about not being able to find "%USERPROFILE%\AppData\Local\Microsoft\FORMS\<profilename>"   I did find it and deleted the profile file and it fixed the problem.

Our concern is for the users...deleting the profile is not something we want to instruct the users to have to do.  I don't understand why it is happening in the first place.  Is this a bug Microsoft is aware of and is there a hotfix possibly?

Hi,

I'm trying to involve some one to further look at this issue.

Hello

Based on the problem description I understand that the issue you are facing is After you publish a new, custom formin Outlook 2010, you receive the following error when you try to open the form error: "Form load failed"

The above behavior is because Outlook 2010 introduced a new Names File cache that stores the names of the forms in the Exchange Organizational Forms Library. By default, this cache expires every 24 hours. If a new form in the Organizational Forms Library has not been cached, Outlook displays the error described in the Symptoms section above. Your new form is not cached in the Names File cache until the cache expires or times out. This can take many hours, depending on the time the last cache was created.

To work around this issue, you can use the following registry values to control the behavior of the Names File cache.

Note: Please make sure that you take a proper backup of the registry before any modification.

Shorten the Names File cache time out value

The cache time out value is 24 hours. You can shorten this by specifying the number of hours the cache should be retained. To specify how often the cache should be refreshed in hours, use the following steps:

1. Click Start, type Regedit, and then click OK.
2. In the Registry Editor, locate the following key for Outlook 2010:
   HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Forms\ClassNamesCache
   Note You may need to create the Formsand ClassNamesCachesubkeys if they do not exist.
3. On the Edit menu,click New, and then click DWORD Value.
4. Type Timeout and then press ENTER.
5. Right-click Timeout and then click Modify.
6. In the Base frame, click the Decimalradio button. In the Value text box, type in a number from 1 to 24 (the default is 24 hours) and then click OK.
7. Exit the Registry Editor.

Disable the Names File cache

The cache can also be disabled by using the following registry setting:

1. Click Start, type Regedit, and then click OK.
2. In the Registry Editor, locate the following key:
   HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Forms\ClassNamesCache
   Note You may need to create the Formsand ClassNamesCache subkeys if they do not exist.
3. On the Edit menu, click New, and then click DWORD Value.
4. Type Disabled and then press ENTER.
5. Right-click Disabled and then click Modify.
6. In the Value text box, enter a value of 1and then click OK.
7. Exit the Registry Editor.

Let me know if this helps.

Best Regards,

Rashid Aga [MSFT]

• Edited by Microsoft Outlook Forum SupportMicrosoft employee, Editor Sunday, February 26, 2012 3:06 AM spell check
• Proposed as answer by Max MengMicrosoft contingent staff, Moderator Wednesday, February 29, 2012 2:55 PM
• Marked as answer by jmfoley Thursday, March 01, 2012 4:31 PM

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Morning

I believe i have a similar issue.  All users now Exchange 2010 SP2 - after Exchange 2007 migration.

Users in either Outlook 2003/07/10 cannot see their ORG FORMS.  Nothing there.

When i view the old PF DB on Ex207, there is only the folder hierarchy but no content. 

Same on the Exchange 2010 PF DB to which this data should have replicated:  folder hierarchy but no content for the Forms.

When i use ExFodlers from Ex2010 i can open the folder for the Forms on 2007 and use the Property Editor. However there are a long lists of PropertyError: NotFound errors.  See pic attached.  Digging through the lines of code there is content.

How can i verify replication of these Org Forms from the old PF DB which i still have access to?  Or recreate?

Never came across this before, would appreciate your input.

• Edited by S_A_T Wednesday, February 29, 2012 7:31 PM pic

Thanks Rashid ....this worked just fine for me