Outlook 2010 - Some sent emails are greyed out

Hello,

I have a Windows 2008 R2 terminal server with Office 2010 installed,on which 10 users connect and work. Every user have his own email profile.

On only 2 users, randomically some sent emails are duplicated, and one of the two copies is greyed out and barred. Looks like it has someway been deleted, but the users didn't delete those emails as the greyed out duplicate shows up immediately after the user clicks on send.

If the user double-clicks on the greyed out item, it opens with no issues, and as soon as the user closes the email, it's not greyed out and "barred" anymore, but there are still 2 copies.

The issue is completely randomic, not all the sent mails are affected.

The email profile is configured in IMAP and it's attached to a non-exchange mail server.

The other users have never been affected by this issue, but the IMAP configuration is the same for all the users in the domain.

How can I troubleshoot this?

Thanks

March 9th, 2015 6:29am

May be due to deletion they are showing as grey items, visit http://pstrepairtool.blogspot.com to know more about the errors and solutions.
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March 9th, 2015 9:03am

thanks but it's not due to deletion, as I told in the first post "Looks like it has someway been deleted, but the users didn't delete those emails as the greyed out duplicate shows up immediately after the user clicks on send"
March 9th, 2015 12:06pm

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