Hi All

We have a user with a very weird issue. Hopefully someone out there can give us some advice on how to resolve the problem.

The user is unable to remove attachments from mails that he receives in Outlook 2010. This happens randomly. With some mails he is able to remove the attachments, and with others he right clicks ->"remove attachment", and the attachment does not disappear. This happens on various types of attachments ( Word, Excel, PDF ) etc.

Outlook is completely up to date with updates etc. He uses cached exchange mode.

His local exchange server runs Exchange 2010 SP3 CU9.

His Laptop was rebuilt 10 days ago, so the rebuild/re-install avenue has been explored.

If anyone have any ideas as to what we can try to resolve this for the user, it would be much appreciated.

Kind Regards

Hi,

If we double-click to open the email, click the attachment and then click the Remove Attachment button, will the attachment be removed?

If above method doesn't work, we may try to recreate the OST file in case the Outlook data file is corrupt. To do this, exit Outlook, navigate to the .OST file and rename it to .old. Then, restart Outlook to sync a new one. By default, the OST file is stored in the following location:

C:\Users\%username%\AppData\Local\Microsoft\Outlook

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

Hi Steve

Thanks for the reply. Yeah, We have tried all these things. As mentioned in my original post. The user's laptop was completely wiped and rebuilt from scratch.

The difficult part is that this happens very intermittently. But it does happen frequently.

Usually the user would right click on an attachment and select to remove the attachment, but we can try the ribbon button instead and see if that makes any difference - which i doubt, but we will see.

Thanks for the help so far.