Outlook 2010 - Email reply includes original message text but font/pitch changes

Running Outlook 2010 as part of Office Professional Plus 2010 on a notebook with XP Pro SP3. My mail settings are set to include the original message text when replying, and I've set the font and pitch to Verdana 9pt for both new emails and replies.

The problem is that whenever I reply to an HTML email, the header information of all previous emails in the thread changes to Tahoma 10pt. This is frustrating as unless I change it the email I send looks very odd. It's only the header information that changes (From, Sent, To, cc, Subject).

Anyone experienced this or knows how to fix it?

March 22nd, 2011 3:46am

Hi,

Try to check your zoom settings. This issue may be caused by wrong zoom factor.

You can adjust the zoom view in Microsoft Office Outlook in two ways — by using your mouse wheel button, or from within Outlook itself.

Use a mouse wheel button to change the zoom

If you have a pointing device, such as the Microsoft IntelliMouse pointing device, that has a wheel button, you can use the wheel button to zoom in on, or out of, the body of a message.

  1. Click the message body.
  2. Press or hold CTRL while you rotate the wheel button to zoom in or out.
Use the Ribbon controls to change the zoom

The zoom level of the message view can be changed in the Ribbon, which is part of the Microsoft Office Fluent user interface.

  1. Click the message body.
  2. On the Format tab, in the Zoom group, click Zoom.
  3. In the Zoom dialog box, under Zoom to, click 100% for the default size, or use the other options to specify a custom zoom size.

    Zoom dialog box

Note   When the zoom view is changed, the setting is persistent on all future messages you compose, reply to, or forward.

Hope that helps.

  • Marked as answer by Bunswalla Wednesday, March 23, 2011 9:35 PM
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March 23rd, 2011 2:58am

Hi Jennifer

Brilliant - you pointed me in the right direction and now it works fine. The problem was only when replying to emails. I clicked on Reply to an email and then in the Message Tab I went to the Zoom settings on the far right. The setting was 110% which I probably did accidentally while replying to an email previously. I changed it to 100% and now everything is perfect.

Thanks for your help - much appreciated

Mike


March 23rd, 2011 9:34pm

Hi Jennifer,

Thanks so much for your instructions, very well written & the problem solved.

Cheers,

Jerome

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July 21st, 2015 8:25pm

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