Client running windows 7 and outlook 2010

Inbound emails in plain text show up with a blank body.

If the user logs into OWA, can see the emails fine

If i open outlook in safe mode, can see the emails fine

If i forward the email to another client, can see the email fine

If i set outlook to view all as plain text, then every email has a blank body

Have tried to disable all add ins

Have tried clean boot

Have tried office repair

Have tried removed Symantec AV from the client.

This is an isolated incident with 1 user out of nearly 1000.  I believe this is something local on the computer

Also have tried deleting profile and re-adding

Also - if i set this user up on another machine and configure outlook, they can view the emails fine

• Edited by Rex ZhangModerator Monday, October 15, 2012 1:53 AM merge posts

Hi,

Since Office 2007, in Outlook the messages are rendered by Word not Internet Explorer. The issue seems to be more related to Word program.

Try disabling all the add-ins in Word.

Then repair Office programs.

Clear the settings by following the steps in the article below:

http://support.microsoft.com/kb/921541

Rename the NormalEmail.dotm file in the following location:

%userprofile%\AppData\Roaming\Microsoft\Templates

Best regards,

Try to change the Font color for Plain Text messages.

File > Options >  Mail > Stationary and Fonts > Composing and reading plain text messages > Font

Font color should be set to Automatic.

• Proposed as answer by SOEB BLUE Tuesday, September 30, 2014 10:54 AM
• Unproposed as answer by SOEB BLUE Tuesday, September 30, 2014 10:54 AM

I had the exact same issue. Renaming the NormalEmail.dotm file is what fixed this for me.

Easy and very usefull answer. Thanks a lot.

Try to change the Font color for Plain Text messages.

File > Options >  Mail > Stationary and Fonts > Composing and reading plain text messages > Font

Font color should be set to Automatic.

MAster

In case anyone else is having this issue, I fixed mine by disabling the HIDDEN option in the font settings for Text Messages (File > Options >  Mail > Stationary and Fonts > Composing and reading plain text messages > Font).