You may refer the point below for help on this issue:
1. Make sure that you are connected to the Internet.
2. Create a new email profile:
http://support.microsoft.com/kb/829918
3. Delete suspicious messages from your mailbox.
4. Repair Outlook in Control Panel.
For more troubleshooting steps, please see the link:
http://support.microsoft.com/kb/813514
To make sure that you can connect to the Internet and that your mail server was not temporarily unavailable, follow these steps:
- Start an Internet browser, such as Windows Internet Explorer.
- Type one of the following addresses in the address bar, and then press Enter.
- http://www.microsoft.com
- http://www.msn.com
- http://www.live.com
If you continue to experience Internet connectivity problems, view the following article in the Microsoft Knowledge Base for more information about how to troubleshoot Internet connectivity problems:
936211
(http://support.microsoft.com/kb/936211/ )
How to troubleshoot network connectivity problems in Internet Explorer
If you successfully connected to the Internet, go to step 3. - Send yourself a test email message to make sure that you can send and receive email messages without receiving an error message.
- If your test was successful, you are finished. If you still receive an error message, go to method 2 to make sure that your account settings are correct.
Tony Chen
TechNet Community Support
