Outlook 2007 missing emails that show up in OWA and on blackberry (exchange 2007)
user in cached mode; three times in the last two weeks user had to delete OST file to bring in messages the were missing from a few hours the night before.
switching to online mode, the messages are there, message also show on blackberry.
outlook 2007; win 7; Exch 2007 sp3
March 23rd, 2012 8:06am
Is it happening with more than one user in your exchange environment.
Seems like a client issue to me. Probably his ost file is getting corrupted frequently.
I would suggest you to turn off the cache mode and check wheater email reappers on outlook client.
Check for any event ID on client system for this type of behaviour.
Go thorugh below links which discuss the same dilemma.
http://community.spiceworks.com/topic/124849-outlook-not-displaying-all-mail-that-owa-can-see-why
http://social.technet.microsoft.com/Forums/en/exchangesvradmin/thread/7b7a574e-d841-4bf6-a779-17802a56726c
http://www.outlookforums.com/threads/9936-OWA-2003-missing-emails-in-inbox-present-in-Outlook-2007
Hope this helps.
Regards,
_Prashant_
MCSA|MCITP SA|Microsoft Exchange 2003 Blog - http://prashant1987.wordpress.com Disclaimer: This posting is provided AS-IS with no warranties/guarantees and confers no rights.
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March 23rd, 2012 8:26am
saw those. one of the links is completely opposite.
no filters and no rules.
I will say that each time the email went missing is the same time. so the user logs off at 430 PM and then logs back in at home later that night, see's the messages and what not but the next morning, the messages are not in the inbox and will not download.
only user as far as I know. OST file should not be corrupted three times in two weeks. its pretty rare for an OST file to become corrupted. at least in my experience.
March 23rd, 2012 9:04am
Is it happening with more than one user in your exchange environment.
Seems like a client issue to me. Probably his ost file is getting corrupted frequently.
I would suggest you to turn off the cache mode and check wheater email reappers on outlook client.
Check for any event ID on client system for this type of behaviour.
Go thorugh below links which discuss the same dilemma.
http://community.spiceworks.com/topic/124849-outlook-not-displaying-all-mail-that-owa-can-see-why
http://social.technet.microsoft.com/Forums/en/exchangesvradmin/thread/7b7a574e-d841-4bf6-a779-17802a56726c
http://www.outlookforums.com/threads/9936-OWA-2003-missing-emails-in-inbox-present-in-Outlook-2007
Hope this helps.
Regards,
_Prashant_
MCSA|MCITP SA|Microsoft Exchange 2003 Blog - http://prashant1987.wordpress.com Disclaimer: This posting is provided AS-IS with no warranties/guarantees and confers no rights.
Free Windows Admin Tool Kit Click here and download it now
March 23rd, 2012 3:19pm
Hello,
If the issue only happens to one specific user. You may troubleshoot the issue from the client side by running Windows in Clean Boot mode or run the Outlook in Outlooks safe mode
and see if it works.
Thanks,
Simon
March 26th, 2012 4:16am
what woul dbe the idea behind safe clean boot mode? Does that fix the issue or just a work around for that on time. recreating the OST is a work around. who knows maybe it is getting corrupt - but why so much?
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March 26th, 2012 10:16am
Hello,
Since the issue does not occur after rebuilding the Outlook profile, I suspect something on the client may keep corrupting it.
Clean Boot mode of Windows can narrow down the causes. Please give it a try and let us know the result. Hope it works.
Thanks,
Simon
March 27th, 2012 10:07pm
not really a viable option since the this problem occurs sporadically.
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March 28th, 2012 12:35pm
so I finally have the PC in my hands. there is an event id logged in app log
source: ESENT
Event ID: 300: Windows (4584) Windows: The database engine is initiating recovery steps.
It does recover but I'm wondering if this search engine isnt corrupting the OST.
March 30th, 2012 8:31am