I have been receiving e-mails that are coming in blank except for the date and time.  they are blank in the preview and full read mode.  these have been replies to my e-mails as well as original e-mails.  I have checked my security and verified that these are not spam and are not going in to my junk folder.  I have added the senders to safe senders and this continues.  When the same message also includes someone else in my company, they receive the full message while mine arrives blank.  No rejection message is sent to the sender.  

I posted this in the Microsoft Community and the replies are below.

                                    Daniel Jackson        replied on     April 7, 2015         Microsoft         Support Engineer                

Hello Wallison,

Thank you for posting your query on Microsoft Office Community.

I kindly request you to provide more information to help you better.

1) What type of email account are you working on? Is it POP3, IMAP, Exchange Active Sync or Microsoft Exchange Server email account?

Verify the same from File > Info >Account Settings >Account settings >under Email tab.

2) Do you receive the blank emails even on webmail?

I look forward to your reply to assist you further.

Thank you. 

WA                                           wallison916        replied on     April 7, 2015                                      

Thank you for getting back to me. 

1) What type of email account are you working on? Is it POP3, IMAP, Exchange Active Sync or Microsoft Exchange Server email account?

- - Microsoft Exchange Server

Verify the same from File > Info >Account Settings >Account settings >under Email tab.

2) Do you receive the blank emails even on webmail?

- - Yes, even in webmail, I receive them blank.  I had one person cc my g-mail and this morning, another blank on Outlook and complete message on Gmail. 

                                           

Daniel Jackson        replied on     April 8, 2015                                    

Hello Wallison,

Thank you for replying.

Since this is a Microsoft Exchange Server email account related issue experienced even on webmail, I kindly request you to post this in the following TechNet forum for better suggestion.
http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/threads

If you have any questions related to Office products, you can always reply and Ill be happy to assist you.

Thank you.

Are you accessing the mailbox via any mobile device? Can you reproduce the issue with Outlook closed and with any mobile devices disconnected from the account? It's most likely some add-in or additional software installed on the machine, but to confirm this it's best to reproduce the issue without any other devices running, just the webmail client.

Are we saying turn the other devices off or disconnect them from the exchange server?

Are you accessing the mailbox via any mobile device? Can you reproduce the issue with Outlook closed and with any mobile devices disconnected from the account? It's most likely some add-in or additional software installed on the machine, but to confirm this it's best to reproduce the issue without any other devices running, just the webmail client.

• Marked as answer by Winnie LiangMicrosoft contingent staff, Moderator Tuesday, April 21, 2015 2:37 AM

Just make sure that they are temporarily not synchronizing.

I have this problem too, do you have any solutions?

https://support.microsoft.com/en-us/kb/2854787  I see this KB, but I don't have avgOutlook addin...

Thanks.

• Edited by _dson 4 hours 46 minutes ago