Hi,

This is my first post in the forums. Please forgive me if it's in the wrong category or if it's not posted correctly in any way.

I'll try and give you below as much information about the problem we have here as I can.

What we have:

- an on-premises Windows 2012 Standard server that is the PDC, DNS and DHCP server;

- a second Windows 2012 Standard server with the sole purpose of hosting our Exchange 2013 CU7 server;

- Windows 7 PCs with Office Home and Business 2010 v.14.0.7143.5000 (32-bit);

- Outlook 2010 connects through Outlook Anywhere (mail.ourdomain.com).

The problem:

If trying to set up Out of Office through Outlook on the client PCs, we'd get an error message: 'Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.' Interestingly, it does work normally for some users. It works fine for all users if done through OWA.

Tests performed:

User 1 on PC1 has the problem. User 2 on PC2 doesn't have the problem. Both users are members of the same security groups.

- setting up User 2 on PC 1: the problem exists;

- setting up User 1 on PC 2: the problem exists;

- setting up a second Outlook profile on PC2 within User 2's domain account (the one that works), for the same User 2: the problem still exists!

I haven't been able to set up an Outlook account that works since this issue was discovered, although there are existing Outlook accounts that do not have the issue.

Let me also point out we have another issue we are working on and which may or may not be related: the Autodiscover function in Outlook doesn't work. Test E-mail AutoConfiguration results in 'Autoconfiguration was unable to determine your settings!'.

I can see postings in the Internet of other people having the same problem with OoO, but couldn't see a solution that fits my case: some existing accounts in Outlook are fine, other are not and newly created profiles of aforementioned working accounts do not work. The majority of the articles/threads I read suggest recreating the Virtual Directories in Exchange, but we did that just a month ago (when troubleshooting the Autodiscover problem) and besides if the problem is in the Virtual Directories, I would expect it to affect all accounts.

Any help in resolving this problem would be greatly appreciated. Please let me know if you need other details.

Apologies if the posting is not in the right place or not done properly - I'm still learning.

• Edited by fpcss1 12 hours 34 minutes ago