Out of Office assistant - outlook 2007 / 2010 & Exchange Server 2007 - cannot set OOOA - get message "your automatic reply settings cannot be diaplayed because the server is unavailable.
I have checked that the autodiscover settings look correct and the server returns its correct name when runniong
Get-ClientAccessServer - any further suggestions please?
July 16th, 2010 3:18pm
Hi,
Is it happening for all users, those are migrated from Exchange 2003 ???.
Using Exchange Management Shell, check the URLs assigned to the web service virtual directory using the Get-WebServicesVirtualDirectory command. If either the internal or external URL is missing or incorrect, set them using the Set-WebServicesVirtualDirectory
command.
Anil
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July 16th, 2010 3:33pm
Hi,
For this issue, please first confirm whether the OOF URL could be retrieved by using Autodiscover (Press Ctrl+right click Outlook icon in System Tray, select Test E-mail AutoConfiguration, click Test button, check it under Results Tab). If not the Autodiscover
issue and only occurs for one user, you need to take the following steps to delete the OOF rule.
Clear OOF Rule in the mailbox:
========================
1. Turn off OOF on a problem user and close Outlook
2. Use MFCMapi tool to logon the problem user’s mailbox (by using Online Mode profile)
3. Expand Root Container->Top of Information Store
4. Right click Inbox folder and click Open Associated contents table
5. Delete following messages if exist:
a. Message class == IPM.Rule.Message
0x65EB001E == Microsoft Exchange OOF Assistant
0x65EC001E == Microsoft.Exchange.OOF.InternalSenders.Global
b. Message class == IPM.Note.Rules.OofTemplate.Microsoft
c. Message class == IPM.Rule.Message
0x65EB001E == MSFT:TDX OOF Rules
d. Message class == IPM.Rule.Message
0x65EB001E == Microsoft Exchange OOF Assistant
0x65EC001E == Microsoft.Exchange.OOF. AllExternalSenders.Global
e. Message class == IPM.Note.Rules.ExternalOOFTemplate.Microsoft
f. Message class == IPM.ExtendedRule.Message
0x65EB001E == Microsoft Exchange OOF Assistant
0x65EC001E == Microsoft.Exchange.OOF.KnownExternalSenders.Global
6. After that, please start Outlook and configure OOF for the user. Please check whether the issue persists.
Thanks
Allen
July 20th, 2010 12:23pm