Out Of Office message not deilvered to external recipients
Hi Guys/Girls
We currently run exchange 2007 server with multiple domain email addresses, Our main domain address sends an OOF message externaly with no problem but the others do not.
main - rtt.co.za
other - phddist.co.za
Under remote domains its currently set (*) wildcard
and is set to allow external oof messages, and oof messages set by outlook 2003 or earlier clients or sent by exch 2003 or earlier servers.
We have various outlook clients on 2003/2007 and a few 2010
please advise
I've checked that on the EWS virtual directories are ppointing to the correct internal & external exchange.company.com URL's
What else can i look at to resolve the matter, I'll be rebooting our clustered exchange server this evening
Current setup in our organization is
2x exchange 2007 servers in cluster
2x hub transports servers for client access and setup as receive connectors
Thanks in advance
RTTadmin
June 22nd, 2010 2:15pm
Within OWA there are two boxes regarding out of office messages.
For both internal and external out of offices. I believe there is a box which enables you to send the same message to both internal or external or you can input a different message for both but that is OWA only.
There are more options on OWA than there is in Outlook.
Actually just looked in Outlook 2007 and there is two boxes in there also for both internally and externally. Try pasting the message in both. There is a option some where also that tells it to only send the one reply to each person.
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June 22nd, 2010 2:26pm
Hi Jaffaz
I've tried settings both already and had no luck with it.. Like I said it works on my domain addy email but not on the other domain emaill addy
Will keep looking for an answer
Thanks
June 23rd, 2010 11:17am
Hi,
Thank you for your post. I would like to summarize the issue that you encountered:
The Exchange server has associated with multiple email addresses. The user can send the OOF with primary address suffix but not function as secondary address or others suffix.
Is that right understanding? If not, please let me know.
For this behaviour, that is not possible since you are unable to control which email address used to be sent the OOF. All OOF use the primary email address of the user.
Thanks
Allen
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June 25th, 2010 10:53am
Hi Allen
we have multiple companies on 1 exchange server,
each company has there own domain email suffix the secondary companies have problems sending OOF messages to external recipients,
please check pictures posted below, my email addy is @rtt.co.za which works fine with sending external domains, but the other users with different email domains like phdist.co.za cant send out oof messages
hope this makes sense
[img]http://www.photostand.co.za/images/a3f1rz56nghbz77xqxpl.jpg[/img]
[img]http://www.photostand.co.za/images/uucrn44cxwovfi9mo7qj.jpg[/img]
July 26th, 2010 1:45pm
This has been resolved
The issue was ouor trend IMSS was not allowing the outbound OOF message to get thru cause it came from a null sender.
Thanks guys for all input
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September 1st, 2010 8:03am