Other program installations that ask to save changes in Outlook ignore the Cancel button

I'm running Outlook in Office Pro 2010 under Windows 7. It's running hosted Exchange.

A few times lately while installing or removing a program (installing Evernote, uninstalling Acrobat Pro) when having left Outlook open, I got a prompt window with Outlook in the title that simply said "Save Changes?" with buttons for Yes/No/Cancel. It never said what it was asking me to save changes on, so I first closed Outlook (I don't think anything else was open in Outlook), and I chose Cancel so I could go look at what it was asking me about -- but nothing came up and the message just went away, to be immediately folled by another identical message, and again I chose Cancel, and the message just went away.

With that, the installation or removal of the given program proceeded.

What's up with this? I'm concerned I may have lost something I was working on, or lost changes I would have wanted to save. (Or kept changes I didn't want to save?)

September 8th, 2015 2:09am

Hi,

I've never seen such window with only the text "Save Change?" in Outlook, would you please provide a screenshot of it? Send it to our email address below and I will have a look:

ibsofc@microsoft.com

Note Please add the url of this thread in the message for easy tracking.

To find the root cause of the issue, I suggest you try the tool Process Monitor to find out what it is referred to:

https://technet.microsoft.com/en-us/library/bb896645.aspx?f=255&MSPPError=-2147217396

Regards,

Melon Chen
TechNet Community Su

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September 9th, 2015 2:29am

Thanks for the reply.

I don't expect this will occur again any time soon. I will probably remember to close outlook (etc) before I install or uninstall any apps that might want to interact with other apps with plug-ins or add-ons or whatever.

You can probably replicate the behavior pretty easily:

1. Install Outlook 2010 under Windows 7, in a hosted Exchange setup.

2. With Outlook running, install Evernote for Windows.


September 9th, 2015 5:28am

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