OneNote mobile app for iOS does not recognize onenote files saved in OneDrive

Hello,

I posted a question earlier in the week about the OneNote app for iOS on the Office365 community forums (which I can't link to because my account is too new, I guess).

Versions

iOS: 8.3
OneNote: 2.12

(I'm just going to copy/paste from my other post)

When creating a OneNote notebook on a Mac or Windows computer, I am able to share it to my OneDrive for business which works fine. The notebook shows up there and is able to be opened via the web app or from any desktop.

On an iPad, however, I am unable to open the notebook using the OneDrive app. There is no icon associated with the notebook file and if I try to tap it to open it, it asks which program I would like to use. Selecting OneNote attempts to insert the file into a OneNote notebook as a file. The iPad app doesn't seem to be able to open the notebook directly from OneDrive.


When you open the notebook on a desktop, that notebook gets added to your "recently opened" files area. Oddly enough, if you are in the OneNote app on the ipad and click "open," it will show you the recently opened files from your desktop. If you choose the same notebook as the above scenario, it opens!

So it seems that you can't open it directly from the onedrive ipad app, but selecting it from the "recent files" chooser in the iPad app DOES work.

This appears to be some kind of bug. Can anyone else replicate it? We've been able to do so on multiple ipads, using multiple different users. See the attached file for a screenshot of the unassociated OneNote files that aren't able to be opened.

Thanks for any help!

May 22nd, 2015 1:49pm

Hi,

This forum is for questions and feedback related to Office for Windows. Since we don't have an OneNote app for iOS environment, I'd recommend you post a new question in the following forum:

http://answers.microsoft.com/en-us/office/forum/office_onenote-onenote_apps/

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

Steve Fan
TechNet Community Support

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May 24th, 2015 9:36pm

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