Greetings All,

I am running OneNote 2013 and get the message that my notebook cannot sync because it needs a password.  I click and receive a dialog indicating "We are unable to connect right now.  Please check your network and try again later.".  However, I am connected to the Internet without any issues; it seems to be isolated to OneNote.

This is a notebook that is stored one my OneDrive.

Any suggestions?

Thank you in advance...

Bob Mixon

Hi,

If we try to open the notebook from OneNote web app, will it open properly?

Please also try to switch to another live account and check if this issue persists.

In addition, please go to Control Panel > All Control Panel Items > Credential Manager > Windows Credentials > Generic Credentials > Find the entry start with 'MicrosoftOffice15_Data', remove it and then open your OneNote to check the result.

Hope this helps.

Best Regards,

Steve Fan

Forum Support