I am running Office 2013 (32 bit) on Windows 7 SP1 x64.

When I try to use the Windows-S screen clipping, it works OK (i.e. it allows me to capture an image to the clipboard) but OneNote then throws an error that it needs to restart (which it is ultimately unable to do).  Strangely, the screen clipping functionality still works.

Any ideas as to what might be causing this behavior?

PS FWIW, I do have the Skype for Business client installed.  I mention this because this caused me no end of headaches with Outlook 2010 which is what prompted me to upgrade to 2013.

Here's the full text of the problem signature:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    ONENOTE.EXE
  Application Version:    15.0.4569.1503
  Application Timestamp:    52b0afa2
  Fault Module Name:    mso.dll
  Fault Module Version:    15.0.4569.1506
  Fault Module Timestamp:    52e0c1d0
  Exception Code:    c0000005
  Exception Offset:    001d5ad1
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Information 1:    4431
  Additional Information 2:    443178f66fb9bfe78f23f2a7724e7c53
  Additional Information 3:    9ab9
  Additional Information 4:    9ab9fd254149c9226e37f06a8b5188bc

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

• Edited by JohnnyYYG Thursday, May 07, 2015 2:21 PM

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance. 

Best Regards,

Steve Fan

Forum Support