Hi all,

I'm experiencing a problem whereby forcing an update of the address book (through Send/Recieve tab > Send/Receive Groups > Download Address Book...) with "Download changes since last Send/Receive" unchecked causes the send/receive dialog to hang.

It gets to the stage "Copying offline address book template file." before getting stuck. Cancelling this, of course, triggers "Send/receive errors" to show in the status bar.

I have tried disabling Cached mode and this works; users can also see a the address book changes immediately on OWA, so I'm not sure what could be causing this... 

Server: Exchange 2013
Client: Outlook 2013

Does anyone have any suggestions?

Thanks,

Kim

• Edited by KL2012 Wednesday, May 20, 2015 10:18 AM