Hi all,

I'm experiencing a problem whereby forcing an update of the address book (through Send/Recieve tab > Send/Receive Groups > Download Address Book...) with "Download changes since last Send/Receive" unchecked causes the send/receive dialog to hang.

It gets to the stage "Copying offline address book template file." before getting stuck. Cancelling this, of course, triggers "Send/receive errors" to show in the status bar.

I have tried disabling Cached mode and this works; users can also see a the address book changes immediately on OWA, so I'm not sure what could be causing this... 

Server: Exchange 2013
Client: Outlook 2013

Does anyone have any suggestions?

Thanks,

Kim

• Edited by KL2012 Wednesday, May 20, 2015 10:18 AM

Server not super-busy; plenty of resources available.

What should I be looking for in the Windows logs that would indicate a cause of an issue like this?

Thanks

Kim

HelloKL2012, you can also check both the link below smiler issue.

https://markvale.wordpress.com/2014/11/26/exchange-2013-oab-download-error-0x80190194-the-operation-failed/

https://social.technet.microsoft.com/Forums/en-US/92817428-2169-4c63-8209-e4b3dc6e984a/task-reported-error-0x80190194-the-operation-failed?forum=exchangesvrgeneral

thanks

sameer