I have installed Microsoft Exchange Server 2010 in production environment. Everything is running fine, except the Offline Address Book and the Global Address List. Everytime when user click on the "Send/Receive" button, the user will receive an error in their Microsoft Outlook 2007 "Sync-issue" folder. On the other hand, the Global address list seems not updating on timing basis when there's a new user account created in the Active Directory. Please help!

Hi, Try to turn up diagnostics logging for the OAB generation process and see what it tells you. This article might help - use the 2007 section - it should be similar to 2010. http://blogs.msdn.com/b/dgoldman/archive/2005/07/16/439665.aspx Leif

Hi, Try to turn up diagnostics logging for the OAB generation process and see what it tells you. This article might help - use the 2007 section - it should be similar to 2010. http://blogs.msdn.com/b/dgoldman/archive/2005/07/16/439665.aspx Leif

Hi, I recommend you to check GAL from OWA to see if it will update. You can try to open OWA from Exchange Server to test the issue. For OAB, please try to run Test E-mailautoconfiguration and then check the log tab to see if any error there. Please check the event log after you enable diagnostic logging and then post here.Xiu Zhang TechNet Community Support

Hi, I recommend you to check GAL from OWA to see if it will update. You can try to open OWA from Exchange Server to test the issue. For OAB, please try to run Test E-mailautoconfiguration and then check the log tab to see if any error there. Please check the event log after you enable diagnostic logging and then post here.Xiu Zhang TechNet Community Support

Hi, How is the issue now?Xiu Zhang TechNet Community Support