Office Store not working in Office 2013 ProPlus

I have few policies set up for managing our network deployment of Office 2013 ProPlus. Pretty standard things like disabling the first time run movie, disabling the office start screen, and disabling OneDrive. I actually made most of these changes through the registry as well.

Now, it seems as though the Office Store is disabled but I have no recollection of specifically disabling such a feature nor could I find a registry or GPO which does disable it. I even undid many of the registries I use on a test bench but still could not get the Office Store functionality back. We've had Office 2013 rolled out on our network for almost a year, and it's taken this long for 1 person of 150 members of staff to notice that the Dictionaries feature is not working due to Office Store not working.

I feel a bit daft posting something seemingly so trivial on TechNet, but half an hour on Google didn't turn up anything relevant that I wasn't already aware of.

Many thanks in advance.

May 20th, 2014 2:28pm

Hi,

Please check if you have disabled the option of "Don't allow any apps to start" and "Don't allow apps from the Office Store to start" in Office Trust Center.

Location: FILE->Options->Trust Center->Trusted App Catalogs

GPO settings for these options:

  • Block Apps for Office
  • Block the Office Store

Location: User Configuration->Administrative Templates->Microsoft Office 2013->Security Settings->Trust Center->Trusted Catalogs

Hope this helps.

Thanks,

Ethan Hua CHN
TechNet Community Support


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May 21st, 2014 10:10am

Since the OP didn't mark the above response as the answer, I feel justified in adding my 2p to this topic. I too have the same problem!

I had set the above two policies, but have since removed them. However, the "Don't allow apps from the Office Store to start." option refuses to remain unticked! I can untick it, I get a message "We've saved your settings, they'll be applied next time you start Office." I restart Office (Word in my case, the only Office 2013 app open) and the box comes back ticked again! Have tried logging off and on inbetween too, no difference.

Not GPO, since I otherwise wouldn't be able to untick it.

So, 'kcups', did you ever find your solution or was it actually a GPO you'd missed?

July 7th, 2014 4:56pm

OK, in my case I found my answer; another GPO setting!

We had also set the User setting Microsoft Office 2013/Miscellaneous/Block signing into Office to equal "Org ID only" - since we have an Office 365 tenant and wanted to avoid user confusion etc.

However, either Disabling or setting this policy to Both IDs allowed resolved that issue! Most odd, although vaguely understandable since the Office Store cannot be used with an Organisation ID.

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July 7th, 2014 6:45pm

I am running into the same issue and tried everything i can think of including not configuring the Block signing into Office GOP but still same issue on some machines: "Dont allow apps from the Office Store to start" box is still checked under File>Options>Trust Center>Trust center settings>Trusted App catalogs.
February 23rd, 2015 4:25pm

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