I cant open any office  documents from a mapped network drive. I can however go to file explorer and go straight the server directory (\\servername\share) and open any document. As a workaround, I created a shortcut on the desktop that points to the share to allow the user to continue working.

I have checked permission and added the path in Trust Center. I know its not the computer because I have logged in with other users and everything works fine. I have also logged into other computer with the user that is having the problem and again everything works. I'm convinced it some setting I'm missing within the user profile on the computer.

The computer is running Windows 8 with Office 365 and is current on updates for both.

 

Any help is appreciated.

Sal

Hi,

Did you get any error message when you try to open an Office document from a mapped network drive?

Meanwhile, here are some troubleshooting steps you can try:

1. Temporarily turn off your firewall/antivirus program to check the result.

2. Try to disconnect the network drive and then reconnect it with the "Reconnect at logon" check box unticked.

3. You can have a look at the following KB article and check if it applies:

http://support.microsoft.com/kb/313937/en-us

Regards,

Steve Fan
TechNet Community Support

• Marked as answer by Steve FanMicrosoft contingent staff, Moderator Monday, June 30, 2014 3:21 PM

I have this same issue and it only seems to affect my PC (win 8.1, 16G RAM, 168G free space on C).  Try to open an office doc from a share drive and I get "Word experienced an error" or "Excel cannot open because not enough available memory or disk space"

tried :

1. (firewall/antivirus) - no change

2. disconnected drive, rebooted, remapped drive with no reconnect at next logon - no change

3. also logged in as administrator and changed c:\users\username\appdata\local\microsoft\Office to ...Office_OLD.  Then logged back in as me and tried opening a doc from a shared drive again and got the same error.  An new Office folder was created but error remains.

Thanks for any help