We are piloting Office 365 x64 and pointing the clients to a network share (see config file below) for updates.  When we subsequently download the updates to the share the clients will not automatically install them.  If we manually do so from within an app (File > Account > Update Options > Update Now) it works fine.  The ACL and Sharing permissions allow Everyone and Domain Computers read-only access (in addition to some other ancillary accounts).  I've tried manually running the Office Automatic Updates from Task Scheduler and left the box running overnight.  I've rebooted, logged back on, closed and opened the app several times.  Nothing happens, just always sits at the current version.

  Anyone have any ideas?

      Thanks,

         Bryan

Here's the UpdateURL registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\Configuration\UpdateUrl = \\<SERVERNAME>\Office_365\Pilot

ProPlusx64.xml:

<Configuration>
	<Add OfficeClientEdition="64" >
		<Product ID="O365ProPlusRetail">
			<Language ID="en-us" />
		</Product>
	</Add>
	<Updates Enabled="TRUE" UpdatePath="\\<SERVERNAME>\Office_365\Pilot\" />
	<Display Level="None" AcceptEULA="TRUE" />
	<Logging Name="OfficeSetup.txt" Path="%temp%" />
	<Property Name="AUTOACTIVATE" Value="1" />
	<Property Name="FORCEAPPSHUTDOWN" Value="TRUE" />
</Configuration>

Here's what I think is the log file:

Timestamp	Process	TID	Area	Category	EventID	Level	Message	Correlation
05/01/2015 11:21:11.061	OFFICECL (0x550)	0x554		Click-To-Run Telemetry	aqkhc	Medium	{"SessionID":"bfe53625-5d12-4e1a-b3b4-2d8e88b0d108","GeoID":"244","Ver":"15.0.4615.1002","ExeVer":"15.0.4615.1002","SecuritySessionId":"0","ModulePath":"C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe","CommandLine":"/service","Bitness":"64","IntegrityLevel":"0x4000"}	
05/01/2015 11:21:11.061	OFFICECL (0x550)	0x554		Click-To-Run Telemetry	aqkhe	Medium	{"SessionID":"bfe53625-5d12-4e1a-b3b4-2d8e88b0d108","GeoID":"244","Ver":"15.0.4615.1002","OSVersion":"6.1","SP":"1","ProductType":"1","ProcessorArch":"9","Locale":"1033"}	
05/01/2015 11:21:11.061	OFFICECL (0x550)	0x568		Click-To-Run	annt7	Medium	ProcessPool::Initialize - Initializing Main Process Pool	
05/01/2015 11:21:11.061	OFFICECL (0x550)	0x568		Click-To-Run	annuf	Medium	SystemProcessPool::DoInitialize - Initializing System Process Pool	
05/01/2015 11:21:11.061	OFFICECL (0x550)	0x568		Click-To-Run	anntv	Medium	ConfigurationManager::Initialize - Initializing ConfigurationManager	
05/01/2015 11:21:11.061	OFFICECL (0x550)	0x568		Click-To-Run	annt4	Medium	Pipeline::Initialize - Initializing pipeline with PipelineServerName: "ClickToRun_Pipeline" and InstallationPath: "C:\Program Files\Microsoft Office 15"	
05/01/2015 11:21:11.154	OFFICECL (0x550)	0x568		Click-To-Run	annt1	Medium	Orchestration::Initialize - Initializing Orchestration	
05/01/2015 11:21:11.201	OFFICECL (0x550)	0x568		Click-To-Run	annto	Medium	ApiServer::Initialize - Initializing ApiServer for endpoint: C2RClientAPI_Server_System	
05/01/2015 11:24:50.661	OFFICECL (0x550)	0x828		Click-To-Run	annty	Medium	ExecutionContext::QueueScenario - Set executing scenario to UPDATE	
05/01/2015 11:24:50.661	OFFICECL (0x550)	0x828		Click-To-Run	annuz	Medium	TaskFactory::TryLoadScenario - Start loading UPDATE scenario	
05/01/2015 11:24:50.661	OFFICECL (0x550)	0x828		Click-To-Run	annu0	Medium	TaskFactory::TryLoadScenario - Loading UPDATE scenario is successful	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0x828		Click-To-Run	amavh	Medium	ScenarioController::Initialize - requested display level: False	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0x828		Click-To-Run	annua	Medium	ProcessPool::QueueTaskItem - Task SCENARIO:{AC2F0D89-6518-48E9-A0D9-EF039C456034} is being scheduled to run in this process	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0x828		Click-To-Run	aoicd	Medium	ExecutionContext::QueueScenario - Successfully queue scenario UPDATE.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf6c		Click-To-Run	annua	Medium	ProcessPool::QueueTaskItem - Task UPDATEDETECTION:{77176F9C-873B-4A7D-8051-EBEB52DDE8B0} is being scheduled to run in this process	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf6c		Click-To-Run	annvj	Medium	Worker::TaskExecutionThreadProc - Task SCENARIO:{AC2F0D89-6518-48E9-A0D9-EF039C456034} completed with TaskState TASKSTATE_EXECUTING.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf6c		Click-To-Run	annu6	Medium	TaskGroup::DoHandleWorkerCompleteEvent - Task {AC2F0D89-6518-48E9-A0D9-EF039C456034} complete event is handled by task {AC2F0D89-6518-48E9-A0D9-EF039C456034}	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf6c		Click-To-Run	apm4n	Medium	TaskGroup::Finalize - Task AC2F0D89-6518-48E9-A0D9-EF039C456034 is not finished.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run Telemetry	amb0n	Medium	TaskUpdateDetection::ApplySettings: Beginning Update Scenario. {"SessionID":"bfe53625-5d12-4e1a-b3b4-2d8e88b0d108","GeoID":"244","Ver":"15.0.4615.1002","TargetVersion":"UNDEFINED","InstallID":"C5912794-7300-4A10-840B-575B03DB98F8","TaskId":"77176F9C-873B-4A7D-8051-EBEB52DDE8B0","TaskState":"TASKSTATE_EXECUTING","UpdatePathType":"CUSTOM","TaskType":"UPDATEDETECTION:{77176F9C-873B-4A7D-8051-EBEB52DDE8B0}","Scenario":"UPDATE","TriggeringUI":"UNDEFINED","TaskCaller":"SCHEDULEDTASK"}	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run Telemetry	aoh6s	Medium	TaskUpdateDetection::Execute: Ending Update scenario, task trigger source disabled. {"SessionID":"bfe53625-5d12-4e1a-b3b4-2d8e88b0d108","GeoID":"244","Ver":"15.0.4615.1002","InstallID":"C5912794-7300-4A10-840B-575B03DB98F8","TaskState":"TASKSTATE_EXECUTING","TaskId":"77176F9C-873B-4A7D-8051-EBEB52DDE8B0","TaskType":"UPDATEDETECTION:{77176F9C-873B-4A7D-8051-EBEB52DDE8B0}","Scenario":"UPDATE"}	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	annvj	Medium	Worker::TaskExecutionThreadProc - Task UPDATEDETECTION:{77176F9C-873B-4A7D-8051-EBEB52DDE8B0} completed with TaskState TASKSTATE_FAILED.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4b	Medium	Task::DoHandleWorkerCompleteEvent - Setting Task (77176F9C-873B-4A7D-8051-EBEB52DDE8B0) Task State to (TASKSTATE_FAILED)	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	aqkg7	Medium	Task::DoHandleWorkerCompleteEvent - No event is specified for task (77176F9C-873B-4A7D-8051-EBEB52DDE8B0)	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run Telemetry	apm4e	Medium	Task::HandleTaskStateFailed - Handling TaskState (TASKSTATE_FAILED) for task (77176F9C-873B-4A7D-8051-EBEB52DDE8B0). {"SessionID":"bfe53625-5d12-4e1a-b3b4-2d8e88b0d108","GeoID":"244","Ver":"15.0.4615.1002","InstallID":"C5912794-7300-4A10-840B-575B03DB98F8","TaskState":"TASKSTATE_FAILED","TaskId":"77176F9C-873B-4A7D-8051-EBEB52DDE8B0","TaskType":"UPDATEDETECTION:{77176F9C-873B-4A7D-8051-EBEB52DDE8B0}","Scenario":"UPDATE"}	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apkpk	Monitorable	ScenarioController::CheckProcessPool - Failed to get/create ui process pool, and we are not the ui handler. Cannot process event	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	annu6	Medium	TaskGroup::DoHandleWorkerCompleteEvent - Task {77176F9C-873B-4A7D-8051-EBEB52DDE8B0} complete event is handled by task {AC2F0D89-6518-48E9-A0D9-EF039C456034}	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4p	Medium	TaskGroup::DoCancel - Attempting to cancel task {AC2F0D89-6518-48E9-A0D9-EF039C456034}	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4a	Monitorable	Task::DoCancel - Can't cancel task (77176F9C-873B-4A7D-8051-EBEB52DDE8B0) because it is in TASKSTATE_FAILED state	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm39	Medium	Task::DoCancel - Task (57173191-24E0-42E1-96F4-914AF8CFD1D5) in TASKSTATE_NOTSTARTED, set to Cancelled.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm39	Medium	Task::DoCancel - Task (AA63EED2-70B9-4E21-952C-9CFB09EC37C0) in TASKSTATE_NOTSTARTED, set to Cancelled.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4p	Medium	TaskGroup::DoCancel - Attempting to cancel task {D1506E3F-4B2A-41D3-913B-FA3E889CE20D}	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4p	Medium	TaskGroup::DoCancel - Attempting to cancel task {539BA5C1-BC18-4D11-AF61-CF6EDC58DC33}	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm39	Medium	Task::DoCancel - Task (D1E1E548-917D-4D75-8AE5-FC76856C66DC) in TASKSTATE_NOTSTARTED, set to Cancelled.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4p	Medium	TaskGroup::DoCancel - Attempting to cancel task {9A54EEBA-7B8D-4BD5-8EFE-D21E58FFFEE3}	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4p	Medium	TaskGroup::DoCancel - Attempting to cancel task {9C141B7D-2B22-4C33-9C5C-F6F3394AD19E}	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4p	Medium	TaskGroup::DoCancel - Attempting to cancel task {501487AD-0A47-419D-AF30-B9E616A4579B}	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4p	Medium	TaskGroup::DoCancel - Attempting to cancel task {0270BAF9-3CE0-46EE-A3FE-099ABC06BC14}	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm39	Medium	Task::DoCancel - Task (F0E5AF5D-5D82-4370-A2A6-C064CBC39247) in TASKSTATE_NOTSTARTED, set to Cancelled.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4o	Medium	TaskGroup::Finalize - Finalizing task 0270BAF9-3CE0-46EE-A3FE-099ABC06BC14.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4o	Medium	TaskGroup::Finalize - Finalizing task 501487AD-0A47-419D-AF30-B9E616A4579B.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm39	Medium	Task::DoCancel - Task (A5E75ADF-8BF1-44C4-8900-1BE6070EB609) in TASKSTATE_NOTSTARTED, set to Cancelled.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4o	Medium	TaskGroup::Finalize - Finalizing task 9C141B7D-2B22-4C33-9C5C-F6F3394AD19E.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4o	Medium	TaskGroup::Finalize - Finalizing task 9A54EEBA-7B8D-4BD5-8EFE-D21E58FFFEE3.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4o	Medium	TaskGroup::Finalize - Finalizing task 539BA5C1-BC18-4D11-AF61-CF6EDC58DC33.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4o	Medium	TaskGroup::Finalize - Finalizing task D1506E3F-4B2A-41D3-913B-FA3E889CE20D.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4o	Medium	TaskGroup::Finalize - Finalizing task AC2F0D89-6518-48E9-A0D9-EF039C456034.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	apm4o	Medium	TaskGroup::Finalize - Finalizing task AC2F0D89-6518-48E9-A0D9-EF039C456034.	
05/01/2015 11:24:50.676	OFFICECL (0x550)	0xf70		Click-To-Run	annt0	Medium	ExecutionContext::ResetExecutingScenario - Reset executing scenario	

Hi,

First try to repair Office 365, and then try again.

Also, check whether you're behind a firewall or proxy server. If yes, make sure it doesn't block anything which might affect the update process.

Kapaal

This is in our lab environment so I've tried re-installing the application several times on a newly installed instance of Windows 7.

Ran manually, it works, which suggests there's no firewall or proxy in my way.

Have you tried replacing the SERVERNAME with the IP address?  

Also maybe try and put the update files in a different folder on the local client, then modify the script to point to the local folder to see if it will pull them.  This isn't necessarily a solution, but it might help to narrow down if the problem is coming from the toolkit or from access to your server.

Thanks Chris, those are good troubleshooting steps.  Neither worked for me but I just downloaded the most recent updates and suddenly it started working from the network share.  So maybe add that to the stack: re-download the updates.