Hello,

Environment is one Remote Desktop Server Session Host on 2012 r2 fully updated with a fully updated standard 2012 r2 domain controller. I have four users on Office 365 E3 Plan.

The problem I am having - the activation is not persisting across the user either logging off or opening different Office applications. When I open the Office application I get this error - http://i.imgur.com/3fLdmr7.png . If I click OK, it prompts me to Activate and then sign in, which I do. This then lets me use Word/Excel etc. If I then close Word, and re-open it I go straight back to the error message.

I followed the instructions here http://technet.microsoft.com/en-us/library/dn782858(v=office.15).aspx and subseqently here http://technet.microsoft.com/en-us/library/43419d08-4517-45e8-8cb6-ccec1b8b85bf(v=office.15)#BKMK_ConfigureCmd to install.

As per the guidance here http://technet.microsoft.com/en-us/library/dn782859(v=office.15).aspx when I go to File > Account I can see that it looks like infographic A so that is correct. The SharedComputerLicensing value is in the registry and set to 1. In my %localappdata%\Microsoft\Office\15.0\Licensing I have four files {GUID}.authString, {GUID}.authString.txt.previous, {GUID}.signingCert, {GUID}.signingCert.txt.previous

I have a tried a full removal and re-install of Office and this made no difference.

Hi Gavin,

Any answers on this problem.  I have the exact problem and haven't found any answers.  I was hoping that maybe someone PM you an answer?

Hello. I actually raised a support request to Microsoft about this. It seems from my testing that when using user profile disks in 2012 r2 that shared activation doesn't work. Last update this was with engineering team at MS. Will update when they have confirmed this is an actual bug.

Thank your for the update.  If you get any resolve, would you please post back here.

Any updates on this?

Microsoft were unable to replicate this in test and I couldn't afford to hold back the project just because Office didn't work properly but I'm still convinced this is a problem but not tried it recently.

OK. I was having a problem retaining Activation.  I didn't get the error you were getting but it would prompt for Activation each time a user logged into my non persistent desktop.  We had paired down our profile disk to just contain certain folders.  I added \appdata\local\Microsoft\office\15.0\licensing and it looks like it's retaining now.

Hey Gavin,

Please try these steps.  One of our consultants did this setup back in Feb, and this is what worked for him.

1.        Download Office Deployment Tool for click to run
2.        Launch the tool which will ask you where to extract the files.
   1.        Create sysadmin\Install\Office365 for this purpose
3.        Modify the configuration.xml to read as follows:

<Configuration>

<Add SourcePath="\\server\sysadmin\install\office365\" OfficeClientEdition="32" >

<Product ID="O365ProPlusRetail">

<Language ID="en-us" />

</Product>

</Add>  -->

<Display Level="None" AcceptEULA="True" />

<Property Name="SharedComputerLicensing" Value="1" />

</Configuration>

1.        Open elevated CMD and navigate to folder containing deployment tool extracted files and configuration.xml and run
   1. Setup.exe /download configuration.xml
2.        Make sure to take your RDS out of enforced GPO
3.        On the RDS, open elevated CMD and run:
   1.        Setup.exe /configure configuration.xml
4.        Since there is no display level, give it a good 30 minutes
5.        Logon with each user and launch any office App and enter their 365 credentials to activate the product for their user profile.

As a further note I believed that the problem was related to the usage of a user profile disk