Hi,

I've recently migrated my email accounts purchased through Godaddy from a shared email hosting environment to Office 365 emails, subscribed through Godaddy.  The email accounts were previously being viewed using Outlook 2010 on my laptop, and with the new Office 365 subscription, I'm now trying to view these emails using Outlook 2013 (provided through Office 365).

The problem I'm experience pertains to the inconsistency in certain emails being received.  I have 5 email accounts I've configured within the Outlook 2013, but 2 of them don't receive all of the emails that are being sent to them.  Strangely, my desktop Outlook 2013 (which was installed with Office 2013, and not with Office 365), doesn't have any issues pulling all of the emails.  If I go to office365.com and access the email for these 2 accounts via this webmail, I also only see a subset of the emails that should have gone to these accounts.

This issue with some emails missing only began after migrating onto Office 365.  Note that my mobile Android Outlook client is also only able to pull the same subset of emails for these same 2 email addresses.

When I initially had all 5 email accounts setup with Outlook 2010 prior to installing Office 365, I had no issues seeing these IMAP accounts at all.  After installing Office 365, I basically left Outlook 2010 in the background installed, but no longer opened Outlook 2010.  My desktop Outlook 2013 meanwhile has the original IMAP email accounts still listed, alongside the new email Exchange-hosted accounts.

I've spoken about this issue extensively with Godaddy but to no avail.  I've also since uninstalled Office 2010 and Office 365 on my laptop, reinstalling Office 365.  I`ve been suggested to delete the PST and OST files that appear in my Outlook folder before reinstalling Office 365, and will report in my next post as to whether this helps.

Darren

Hi Robert,
Before seeing your response, I uninstalled Office 365 from my laptop, and reinstalled it.  The problem persists, where 2 out of the 5 email addresses only display a small subset of emails that have actually been received at these email addresses on my desktop Outlook 2013.  Now that I`ve read your post, I`ll try removing these email addresses again from my laptop's Outlook, delete the PST and OST files, uninstall Office 365, and reinstall it, adding the email addresses from Control Panel.  I'll post the original post and this follow-up post in the forum you've suggested.

Thanks again,
Darren

I'm on Office 365 myself, and I've put many clients on Office 365 and have not heard of the problem you're having.

I'm not sure what you mean by "installing Office 365".  Office 365 is a service, not installable software.

I'm also not sure what added value Go Daddy is offering you or how they're different from the standard Office 365 offering, so you probably will have to work with their support.

I recommend that you post this in the Exchange Online (Office 365) Forum: http://social.technet.microsoft.com/Forums/en-US/onlineservicesexchange/threads

At the same time, consider opening a ticket with Microsoft Support if you're allowed to based on your relationship with Go Daddy.