Office 365 Outlook 2013 slow startup

When we started with Office 365 we had Outlook 2010 and Outlook started quickly.  I'm now evaluating Outlook 2013 and the start up takes 30 seconds or so.  Another user has experienced 1 to 2 minutes to start.  I have recreated the profile, removed add ins, and removed hardware acceleration.  

On a side note.  Do I need Microsoft online services sign-in assistant any more.  Can I uninstall this?  On the download section it says that the desktop download is not needed for the current version.   

June 20th, 2013 7:17pm

Hi Nanookz,

Please try the following methods to narrow down the cause of the slow performance:

1. Try start your Outlook in safe mode, and check the launch speed;

2. Check if you have enabled Cache Exchange Mode, if no, enable it and try start Outlook, and check the launch speed;

3. Create a new profile with no email account, try start Outlook, and check the launch speed;

4. Create a new Profile with the other email account, try start Outlook, and check the launch speed;

5. Try configure your computer to reboot in clean boot mode, and try start Outlook, and check the launch speed;

6. Try Create a new Windows profile, try start Outlook, and check the launch speed;

.

For the query about Microsoft Online Services Sign-in Assistant (MOS SIA), we'd recommend you to visit the Office 365 Community at http://community.office365.com/en-us/forums/default.aspx

BTW, as we can learn from the download page, for users who are installing Office 365 by means of the Office 365 Desktop Setup application, this download is not necessary, because the MOS SIA is installed as part of the Desktop Setup process.

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June 21st, 2013 4:51am

Hi,

Just checking in to see how is everything going on?

June 25th, 2013 10:47am

Hi,
I've marked the reply as answer as there has been no update for a couple of days. Please let us know if you would like further assistance.
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July 1st, 2013 12:48pm

Sorry I was out of town for a bit.  I have attempted to load outlook in safe mode and took the same amount of time to start.
July 2nd, 2013 7:13pm

Hi Nanookz,

Have you check the other options as I mentioned?

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July 5th, 2013 3:09am

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