I've run into a problem where I need to recover an Office 365 Exchange account, but it doesn't exist in Deleted Accounts. Below is a summary of the events leading up to this problem:

1. An Office 365 account was deleted
2. A shared mailbox (using the exact same email address as the deleted account in step 1) was created
3. It was determined that there were email and contacts that needed to be saved from the original account
4. In the Deleted Mailboxes list, the deleted mailbox did not exist
5. The shared mailbox was deleted
6. In the Deleted Mailboxes list, the deleted shared mailbox existed, but not the original

I'm currently in the process of using eDiscovery to try to recover the email from the account, but is there a way to actually recover the original account at this point?

I realize that the smarter option would have been to convert the original account into a shared mailbox, but at the time none of the old data was needed. Deleting the account was an easy way to clean out all of the old data.

Hi,

Please note in this forum we mainly discuss questions and feedbacks about Office client issues, since your question is related to Office 365 Exchange Account, I suggest you post the question in Office 365 Community Forum:

http://community.office365.com/en-us/f/default.aspx

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

Melon Chen

Forum Support