Hi,

When I was trying to open an Excel sheet on a network location provided by my Windows server, the file cannot be opened. Excel program will pops up, loads for 20 secs, then displays nothing and goes to a page where I could create a new excel file. Exact same issue with Word. All the office files on the network location cannot be opened.

The issue is really wired, and I know it's a configuration problem. If I copied the file from the network location to my desktop, Excel and Work are working fine. As long as I put the file back to the mapped drive, it cannot be opened any more. There must be some settings that restrict Office reads files from the network drive. If I logged into the computer using another ID, Excel and Word would work like a charm. The issue is specifically associated with my profile. Please advise.

Thank you,

Jiayu

well, why donot you change a cmputer and use your account to logon. It'll help you comfirm the issue caused by the profile. Reset the profile is a quick fix.

=====

Smith

• Marked as answer by George.Zhao CHNMicrosoft contingent staff, Moderator Thursday, August 28, 2014 1:35 AM

well, why donot you change a cmputer and use your account to logon. It'll help you comfirm the issue caused by the profile. Reset the profile is a quick fix.

=====

Smith

How do you go about resetting the profile? Deleting it and recreating the windows login profile?