I am trying to use this utility to move the emails/contacts/etc. in some of my local PST files into an email account on Exchange Online (the cloud) through Office 365.

I have set up the "Online Connection Settings" and have connected successfully using the "check" button to my Office 365 global administrative account.

Next I added my PST file using the  "Add from Folder..." button.

The problem is that when I click on "Set mailbox..."( to direct the emails/contacts/etc. to be added to the correct email address in my company) the list never loads, it simply says "The Central Service is retrieving the mailbox data, try again in a moment".

It has been like this for several hours and shows no signs of change.

I need to be able to load .pst files from my old domain into the exchange cloud and NEVER USE THEM AGAIN. This means actually importing the emails, not just adding the .pst file to Outlook.

Please advise why the tool cannot find my company's email addresses and how to fix.

-Joe

P.S: I have already posted this in the Office 365 forums, they gave me the "not officially supported" nonsense and sent me here.

• Edited by Joe Anon Monday, November 12, 2012 1:58 PM typo

Yeah, PST Capture could be a great tool if only it was a bit more reliable and received better support through Office 365 support. Anyway, did you check Central Service log files in C:\ProgramData\Microsoft\Exchange\PST Capture\Logs?

Any updates? Did you get it working?

I have the same problem, but not logs is created.

Microsoft released version 2.0 of PST Capture: http://www.microsoft.com/en-us/download/details.aspx?id=36789 It should be more reliable and contain several bugfixes. Is that the version you're using?

Alos, you said no logs are created? There should be someting in that location. The ProgramData folder is hidden, you might need to change the Explorer settings to see the folder and it's con

I had the same Problem. Testing with different Network Connections showed, that PST Capture cannot get the list of mailboxes when running behind a Proxy. At the same time check Password and connectivity under Settings --> Online Connection is working.

PST Capture stores the logfiles in C:\ProgramData\Microsoft\Exchange\PST Capture\Logs\PST Capture Service. Here the error is:

[ps.outlook.com] Connecting to remote server ps.outlook.com failed with the following error message : The WinRM client cannot process the request because the server name cannot be resolved.

The error occus every 15 min. So it seems PST Capture searching for mailboxes in this frequency.

"netsh winhttp" command can be used to configure the proxy settings. In my case "netsh winhttp Import Proxy ie" made it working. Check the options of netsh winhttp command to find out what settings apply in your environment.

Silke

Yes, look at logs from this directory. As mentioned above. And Look at the error :)

 C:\ProgramData\Microsoft\Exchange\PST Capture\Logs\PST Capture Service

Also, make sure you haven't exceeded your maximum concurrent PowerShell Remote sessions. 

If you have a Remote session going on. You can used the following command to get all sessions and kill them. Hopefully it's safe for you to kill them all.

Get-PsSession | Remove-Session

If they were were close ungracefully, you'll have to wait at least 15 minutes for them to close.



I was having this same issue. In the tools->settings menu I was using the server name "outlook.office365.com" and the check connectivity was working but the mailbox list was empty.

I changed the server name to "smtp.office365.com" and then the mailbox list populated immediately. 

• Edited by Stovy91730 Friday, March 21, 2014 10:26 PM
• Proposed as answer by Stovy91730 Friday, March 21, 2014 10:26 PM

Yes, changing server name to "smtp.office365.com" worked for me as well.

Thank you.

• Edited by PrasadJ Wednesday, April 09, 2014 4:18 PM

changing from outlook.office365.com to smtp.office365.com in Tools-Settings worked for me as well.  Thanks much!

This helped me too.

For me, "immediately" was not exactly appropriate. But, after waiting some while, the list was fully populated (instead of no mailbox found message).

Thanks a lot for sharing this. It worked immediately for me, too.

I don't know why your solution does not go automatically to the top of the list, but This worked perfectly.   I have looked in several places, and nowhere can I find where it specifies what the server name is supposed to be.

Thank you for your solution.

I was having this same issue. In the tools->settings menu I was using the server name "outlook.office365.com" and the check connectivity was working but the mailbox list was empty.

I changed the server name to "smtp.office365.com" and then the mailbox list populated immediately. 

Perfect, worked for me too. Had to wait 10 - 15 mins.

Thanks for posting.

I can't get the Mailbox list to populate consistently no matter what I do - I've used "outlook.office365.com" and smtp.office365.com" as the server name.  Both will pull mailboxes down, but neither will work every time.  It's totally random when the list will populate and when it won't.  This SO frustrating and is by far the most difficult part of my mail migration.  If not for the buggy PST Capture 2.0, I'd be quite happy.  I don't see a way to attach my log file here unfortunately.  BTW, all tasks are performed as a Domain Admin, so I don't believe network rights are an issue.  Thanks in advance for any input on this.

Scott

This is my original post on the Office 365 forum:

Hello,

Frustration runs high attempting to use PST Capture.  My most significant and show-stopping issue is the error "No mailboxes found for Exchange Online" while attempting to set the destination mailbox on an item in the import list.  Sometimes I see the list, but mostly I do not.  I have searched and read everything I can find, and believe my system is configured correctly.  But apparently it isn't. 

I am using a Windows 7 Professional 64-bit OS, have PST Capture 2.0 installed as well as Outlook 2010 64-bit SP2.  I log on to the machine as the Domain Adminstrator and run PST Capture "As Administrator".  The account I'm using in PST Capture to connect to Outlook 365 is the Organization Admin account and the connection tests OK each and every time.  I have tried using both "outlook.office365.com" and "smtp.office365.com" as the server name and both connect fine and I have the issue using either server name.  I have stopped and re-started the PST Capture services, rebooted the machine, etc., etc., etc.  I don't know what to do or try next. 

Thanks in advance.

Scott

Hello,

I had the same Problem. The following helped for me.

-Restarting the Microsoft Exchange PST Capture Service

-Retype the credentials

-And uncheck the "Grant delegate Access to this Mailbox" Checkbox

After that, all of my Mailboxes were immediately available

Greetings

Flo

• Proposed as answer by Flokke 18 hours 43 minutes ago