Office 2016 for Mac not working with exports from Microsoft Dynamics CRM

I have been using Office for Mac 2011 and Office for Windows 2010 Pro. Both of these open Excel files exported from Microsoft Dynamics CRM. During use of the Office 2016 for Mac Preview, the Excel files exported from Microsoft Dynamics CRM would not open. I reported this issue to the Office developers, with no apparent resolution. I am told by sales support that there is no sort of compatibility pack which may help with this issue. To the developers know why files from Microsoft Dynamics CRM are not recognized? I am not able to buy Office 2016 for Mac without this feature working. I would be open to trying the Office 365 version first to see if it works yet, if a resolution is reached.

Thank you.

August 3rd, 2015 5:22pm
You can wait for the offical version of Office 2016 and ask the experience of other users.
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August 4th, 2015 4:10am

We have the exact same problem. I downloaded Office for Mac 2016 (from our Office 365 subscription) and it won't open .xls files from Dynamics CRM Online. Tested the same file with Office for Mac 2011 and it works. This will stop the Office for Mac 2016 deployment.

Screenshots below (in order of when they appear):

  • Edited by dgobat 17 hours 17 minutes ago
August 14th, 2015 10:12am

We have the exact same problem. I downloaded Office for Mac 2016 (from our Office 365 subscription) and it won't open .xls files from Dynamics CRM Online. Tested the same file with Office for Mac 2011 and it works. This will stop the Office for Mac 2016 deployment.

Screenshots below (in order of when they appear):

  • Edited by dgobat Friday, August 14, 2015 2:15 PM
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August 14th, 2015 2:11pm

We have the exact same problem. I downloaded Office for Mac 2016 (from our Office 365 subscription) and it won't open .xls files from Dynamics CRM Online. Tested the same file with Office for Mac 2011 and it works. This will stop the Office for Mac 2016 deployment.

Screenshots below (in order of when they appear):

  • Edited by dgobat Friday, August 14, 2015 2:15 PM
August 14th, 2015 2:11pm

I have exactly the same problem !

Using also the official Office 2016 for Mac and a on premise installation of Dynamics 2013..

When I use Excel from Office 2011 (Mac), no problem.

Can we expext a solution, or a workaround ?

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September 2nd, 2015 8:40am

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