Office 2013 with Lexmark printer - Cannot change printer settings

I have a Lexmark x4650 and I can open the printer settings within all of the Office 2013 applications (Windows 7 64-bit). But after I change the settings to what I want, I cannot exit the printer settings dialog. If I click OK, nothing happens. If I click Cancel, nothing happens. If I click the X in the upper right of the window, nothing happens. The only way to close the printer settings dialog is to force the Office application to close through the Windows task manager. I've tried re-installing both Office and the Lexmark print driver/applications with no success. Has anyone else experienced this problem? Does anyone have a solution?

Thanks,

John

March 2nd, 2014 2:12am

We need to narrow down the issue, to see if the root cause is on Office side or Printer side. Please try below steps for troubleshooting:

1. Try obtaining an updated printer driver from the printer's manufacturer. And update your PC, restart and try again.
2. Try to select another printer in Printer drop-down list in any Office application, and try again to see if we have the same issue.

Printing is primarily controlled by settings in Microsoft Windows:

3. Please try to print a file outside the Office application, say a .pdf file to determine whether your printer setup in Windows is correct or using the Windows Printing Troubleshooter.

Hope this can help you. Thanks.

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March 5th, 2014 1:46am

Hello,
I have the same problem since I installed the official version of Microsoft Office 2013 pack 
My printer is a Lexmark X2650 
I can print files on all other programs 
There are only Word, Excel it does not work 
Driver LPT1: 6.1.7600.16385 
Printer driver reinstalled but not OK
OS: Windows 7 Pro 32-bit 
Microsoft Office 2013 Pro update and official 
At the price it costs, it can not even print ...
July 7th, 2014 8:18pm

I have a similar problem after upgrading to Office 2013. My Lexmark X4650 and Office freezes when I attempt to change my printing preferences. To close the programs, I must use Task Manager.

  • Office will print only when I do not change preferences.
  • I have uninstalled and reinstalled the entire Lexmark program, including drivers, as well as Office 2013.
  • I have run troubleshooter for the printer
  • I have run repair for Office 2013.
  • I can open preferences in LibreOffice 4.4x, make changes, and print, leading me to believe that the printer is fine as well as the wifi connection.

I would rather print from Office. Is there a fix?

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August 15th, 2015 8:30pm

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