Hi!

We used Office 2010 Pro Plus and Office 365 together. We have an archive mailbox and the user's default mailbox on Office 365. We can see the archive mails If we access the mailbox with Office 365 but Outlook 2010 couldn't sync the archive folders. We decided to upgrade to Office 2013 but it still not appearing. All the updates are installed on the client.

Could anyone help me with this issue?

• Edited by TSD001 Friday, March 20, 2015 9:49 AM

Hi,

The online archive mailbox feature requires a Microsoft Exchange Server Enterprise Client Access License (CAL) and specific Microsoft Outlook licenses. Please make sure your environment has meet the conditions. See:

https://support.office.com/en-us/article/License-requirements-for-Personal-Archive-and-retention-policies-72a5ab80-2765-4004-9c23-0d35acfe45e0?CorrelationId=66f1e702-3809-44e0-be30-2d9dd012197e&ui=en-US&rs=en-US&ad=US

Regards,

Steve Fan
TechNet Community Support