Office 2013 has started displaying message saying incompatible products are installed.

I recently upgraded to Windows 10 - about a week ago. All has worked OK until today when I opened an Excel workbook which I had created yesterday (Office 2013) in One Drive and received the following message: "Sorry, we can't perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help." When I press OK it lets me carry on with the updates and saves the file to the One Drive folder. The same message appeared with a Word document. I was using the same folders yesterday with Office 2011 for Mac. Would be grateful if anyone could shed any light on the problem. Thanks.

UPDATE: Noticed that One Drive sync appeared to have stalled/stopped so shut down and rebooted both PC and Mac. Problem appears to have gone away.

  • Edited by Ganttman Wednesday, August 12, 2015 10:54 AM
August 12th, 2015 9:47am

Same thing happened to me with 8.1 on both excel and word docs on a local server as well as One Drive for business, which is where it started. I reboot and it prompted for updates. Once completed, all seems well. When in doubt, REBOOT.
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August 12th, 2015 10:14pm

Same here, however reboot hasn't fixed it. OneDrive seemed to be really confused as well -- things were NOT on my local OneDrive but where viewed from web browser.
August 17th, 2015 12:04pm

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