I am using Office Professional Plus 2013 to work with documents that reside in SharePoint 2010 document libraries.

• The content type(s) in that SharePoint site collection are set to automatically show the Document Information Panel when opened in Office applications.  By opening any of these documents in their desktop app (via browser or Skydrive Pro), I am able to check-out and edit content; but the check-in step always crashes the application, giving a pop-up error: "An unknown errors has caused <office program> to stop working."
• By choosing to NOT automatically show the Doc Info Panel for these SharePoint documents, Office 2013 programs can handle everything just fine (editing, versioning, etc.).
• If I don't auto-show the Doc Info Panel, but then manually open the panel once I get inside the program, this crashes the program in the same way as before.
• If I save a local copy of a document and show the Doc Info Panel in any way (auto or manual), Office 2013 crashes.

I couldn't find any postings on this error and I don't see this incompatibility listed in the Office 2013 known issues article and was wondering if anyone has had a similar experience?

• Edited by Kyle Knab Monday, March 11, 2013 7:21 PM

Hi,

First, try to repair Office 2013 to check the issue.

If the issue still occurs, then try to create a new SharePoint site to check the issue. If the issue not occur in the new site, then it indicates that maybe the site is corrupted.

Hi,

I have the same Issue, but also with Office 2010.

I have similar problems, they seem to be related to the Doc Info Panel or to the meta data that is stored in the document library, related to the document or to the fact that I use lookup columns in the document library and when I fill in any of the server sided document properties the Office app becomes unstable,

I have a German Word installed and the error message is displayed in Enligh "Microsoft Word has stopped working".  I checked for online solutoins, nothing found sofar.

I have a fresh Office 2013 installation and Server is Office365. 

It is not the world, but if this could be solved or a  workaround given, would be appreciated

Hi Jaynet

I had this issue also and was able to reproduce the error respectively avoid it, both in SharePoint 2010 and Sharepoint 2013 with Office 2013. If you activate in the Information Panel on Properties the option to display the information panel on top of the document, Office 2013 crashed. If you do not have this active, then I can work with the document normally, otherwise the crash can be reproduced, hope this is of use

I am having the exact same issue.  I have created a Custom Site Column which is defined as a CHOICE.  I do not want to put in a Default so left it blanl but field must be populated.  I then put this into a Document Library Content Type.   With documents that are already been uploaded and in the Library when I pull up in Office Web Apps, I can make changes to the document but when I try to save it crashes.   Also, when I pull up document and say edit in Office Web Apps there is no way to change information in the Document Information Panel since this does not appear.   (I forgot to mention that I required DIF to display in Content Type also). 

This only happens on blank column fields when trying to save.  If I do a Quick EDIT of the list and change my blank Choice columns to something(I created as radio buttons) and then go through the process it works OK and will save.  Not sure if this pertains to your issue but, I just prepopulate all columns with what the should be,  when a brand new document from word, excel etc is created it is created from the Desktop version of Word Excel and when IT saves to SharePoint, I get a message to choose information to put into properties before it actually saves. 

Hope this helps a little.   

I have the same problem.  This appears to be an old thread, is there a solutions?

I have Office 2010 installed.  After I installed SkyDrive Pro, Word and Excel would crash if the Doc Info panel was open.  I reinstalled Office 2010 to fix Word and Excel, but now the SharePoint sync command (grvopen) doesn't work. 

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Pls dont mark as answer unless the person who ask questions came back with it...

You can proposed as answer but dont make it as answer. 

this is really misguiding. I have always come to the forum and the answers are unrelated to the issue.

I am not sure this is the answer to this problem, since going through your process I still get the same thing and same errors.  

Is it possible this is a bug.  It was very time consuming to first repair Office 2013, then creating a new site that I did not need to test this out again. 

I am also having issues with the document information panel. It crashes when I try to create a new document from a custom content type based on a document. Can anyone help?

If you have a combination of Office 2010 and 2013, you could try this: Back up your registry, find
HKEY_CLASSES_ROOT\CLSID\{64247C52-5C34-4597-B2A3-17BF5617F17F}\InprocServer32
and change the path for TaxonomyControl.DLL from Office14 to Office15, or vice versa.

• Edited by Erik DavidssonMicrosoft employee Monday, December 23, 2013 2:47 PM improved

If you have a combination of Office 2010 and 2013, you could try this: Back up your registry, find
HKEY_CLASSES_ROOT\CLSID\{64247C52-5C34-4597-B2A3-17BF5617F17F}\InprocServer32
and change the path for TaxonomyControl.DLL from Office14 to Office15, or vice versa.

This fixed the issue we were having with some computers that were upgraded from Office 2010 to 2013.

Thanks

Hi there,

I had the same issue. Repairing Office fixed this for me.

As far as I remember, the problem occured after installing SharePoint Designer 2010 after Office 2013. Think it replaced some DLLs or registry entries.

Regards

Ralph