I installed Office 2013 and Word doesn't work. When it opened for the first time it took awhile and it installed some add-ins. I believe those add-ins are not compatible. How do I access the add-ins that are installed in Word? Prior Office product uninstalled was Office Pro 2010. There is a 2013 version of Microsoft Project also installed. Any suggestions to rectify Word - not responding.

Thank you Steve for your response. I will keep that information handy if I run into additional issues. I discovered by right-clicking on the Word Icon on the taskbar I could access the properties window. There I saw that the wrong version of Windows was selected for Word. I selected the correct Windows version which was 7 and it resolved the compatibility problem. 

• Marked as answer by Steve FanMicrosoft contingent staff, Moderator Monday, November 17, 2014 1:15 AM

Thank you Steve for your response. I will keep that information handy if I run into additional issues. I discovered by right-clicking on the Word Icon on the taskbar I could access the properties window. There I saw that the wrong version of Windows was selected for Word. I selected the correct Windows version which was 7 and it resolved the compatibility problem. 

• Marked as answer by Steve FanMicrosoft contingent staff, Moderator 10 hours 43 minutes ago

Hi,

We may first try starting Word using the /a switch to check if this issue is with an add-in. To do this, press Windows key + R to open the Run command, type winword.exe /a and press Enter. 

If Word start without problem using /a switch, we may try to disable the Startup folder add-ins and COM add-ins to troubleshoot the issue. You can refer to this KB link for detailed steps. Look at the Disable the Startup folder add-ins and Disable the COM add-ins registry keys sections.

http://support.microsoft.com/kb/921541

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

Thank you Steve for your response. I will keep that information handy if I run into additional issues. I discovered by right-clicking on the Word Icon on the taskbar I could access the properties window. There I saw that the wrong version of Windows was selected for Word. I selected the correct Windows version which was 7 and it resolved the compatibility problem. 

Glad to hear that you have found the root cause. Thank you for the update!

Cheers,

Steve Fan
TechNet Community Support

Steve, the problem seems to be that

1)  Running winword.exe /a didn't fix it, and

2) OffCAT does not say that it works with Windows 10.

Does OffCAT run in Windows 10?