I'm experiencing the same problem as others have noted here and on other forums: I cannot install Office 2013 Professional Plus 64 bit on Windows 8 OS (64 bit). I am starting with a brand-new machine (Toshiba Satellite C850, Intel Core i3-238M,
2.2GHz, 4G RAM, x64 processor, Intel HD Graphics 3000).
The machine came with trial version of Office 365 which I uninstalled, via Control Panel, before attempting to install the new Office.
First try at installing, the process hung at about 60% (based on the graphic bar) for over 1 hour; checked CPU usage for the installer, which showed 0%, so I killed the installer via Task Manager. Office icons initially showed up on the desktop; however,
they were inoperative. Nothing showed up in Programs list, so I could not automatically uninstall. After reboot, the Office icons disappeared.
I deleted Office 15 files and any other files I could find associated with Office, including the registry keys. Did this several times. Ran install as administrator, with all security software disabled. Install still failed at about the 60% mark.
Error Message every time: "Microsoft Office Professional Plus 2013 encountered an error during setup." Then, "Microsoft Setup Bootstrapper has stopped working."
That's it. Highly frustrating. I am not highly tech savvy -- reluctantly doing the troubleshooting because I don't want to pay some tech company $100 plus to set up something that should work "out of the box!"
Thanks for any help you can give.