Has anyone had the issue of trying to install Office 2013 RTM and getting a very generic error of:
Microsoft Office Professional Plus has encontered an error during setup.
Then you get:
Microsoft Setup Bootstrapper has stopped working.
Ideas please?

I've tried to install it in various ways and get the same issue - Installing 2013 Pro Plus 64 Bit version

An update - I've created a new administrator account and tried installing an am getting same error.

Really need help please.

Has anyone had the issue of trying to install Office 2013 RTM and getting a very generic error of:
Microsoft Office Professional Plus has encontered an error during setup.
Then you get:
Microsoft Setup Bootstrapper has stopped working.
Ideas please?

I've tried to install it in various ways and get the same issue - Installing 2013 Pro Plus 64 Bit version

An update - I've created a new administrator account and tried installing an am getting same error.

Really need help please.

I'm getting an identical error when trying to upgrade Office ProPlus 2010 x64 in windows 8. I've tried it with a new admin account and with diagnostic startup

Hi,

troubleshooting Office setup issue can be tricky. These articles may help:

http://blogs.technet.com/b/odsupport/archive/2010/12/30/troubleshooting-office-installation-failures.aspx

http://technet.microsoft.com/en-us/library/cc511506(v=office.12).aspx

http://support.microsoft.com/kb/826511

http://community.office365.com/en-us/preview/blogs/office365preview/archive/2012/08/07/click-to-run-administrator-series-enabling-verbose-logging-for-troubleshooting-in-office-365-proplus-installations.as

Hi,

Based on my research, some other people meet this issue when install Office Professional Plus 2013 while Office 2010 installed already. Try to uninstall Office 2010 then to install Office Professional Plus 2013 to check the issue.

Hi Mark

I am having the same issue.  I uninstalled Office 2010 before starting as it was required.  

My install was taking several hours and I thought it was hung, cancelled the install, got impatient since this also seemed to be hung and rebooted.  Now I am unable to uninstall it and when I try to install it, I am getting the bootstrapper error.

Please let us know if you find a solution.

Backup the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags and then remove it. Then try to reinstall Office 2013 RTM again to check if it can be installed successfully.

Tony Chen
TechNet Community Support
A new Office has arrived, try it now.
A beautiful Start. It begins here. Windows 8 and Windows RT.
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

how good is this... ? In place upgrade not working ? as a MS partner i can't wait to try to explain to customer or cope with this :(  i have been working with office 2013 preview for 2 months and it worked great.. now the latest Office install lync2013 but does not upgrade lync 2010 (i had to uninstall it manually) and even worse i had my first BSOD in months at the end of the install and then couldn't uninstall repair or uinsttall..... i have used system restore to move back to 2010 (few) now i am trying one last time... i feel like the beta and the RTM have been mixed up for release. sorry.

Same problem here. Office 2010 32 bit upgrade to Office 2013 64  bit.

Office 2013 will not let you install with Office 2010 32 bit, so you must remove it. However something probably does not uninstall correctly.

When I attempted to install Office 2013, install hung at 20% for hours. It allowed me to cancel, but the cancel then hung. After a reboot and several other attempts to install, I then tried the manual uninstall (found elsewhere) of what parts of Office 2013 had installed in order to get back to Office 2010.

I then gave 2013 one more install attempt and now I get the bootstrapper error documented above. 

The installer is pretty much in a hosed state, but no attempt to fix the installer including a re-update to Windows 8 helps. Other installers don't seem to have a problem because I was able to re-run Visual Studio 2012 Premium installer with no problem.

My only option now is to find an old copy of Office 2010 and attempt to go back, because I can't go forward.

Immediately after posting, it occurred to me that perhaps the manual uninstall was not documented completely, so I checked the Programs and Features and sure enough Office 2013 was in the list. When I clicked on it to "Repair" it, it said it was not installed, would I like to remove it from the list. Instead I then clicked the Uninstall and it removed it from the list.

That got rid of the bootstrapper error message and the installation for Office 2013 64 bit went ahead and it is now installed.

Was certainly not a clean upgrade from one version of Office to another.

 

Hi Jaynet,

I have observed this issue only with 64 bit version, I am able to install 32 bit version without any problem. I tried multiple times with latest bits from MSDN, but still application is failing to install.

Since many users are facing this issue, I think someone at Microsoft needs to check those 64 bit binaries.

Also seeing the same issue with the 64 bit installer. Install puts some, essentially non-helpful messages in the admin logs, but otherwise it's not something I plan to spend a lot of time investigating.

Product: Microsoft Office OSM MUI (English) 2013 -- Installation operation failed.

I'll give the 32 bit version a shot.

Just tried the 32 bit version - same result.  Same error, also this was in the event log. So far, the Office 2013 Preview worked better. . .

Fault bucket 3325038334, type 5

Event Name: OfficeClassicSetup

Response: Not available

Cab Id: 0

Problem signature:

P1: 15.0.4420.1017

P2: OSETUP.DLL

P3: 15.0.4420.1017

P4: 1603

P5: Unspecified

P6: FC73469E

P7: 1603

P8:

P9:

P10:

I have the same problem. Trying to install Office 2013 32bit on Windows 7 64bit. Lets hope we find a fix fast. Works fine on Windows 8 64bit.

Would you be available to work with us regarding this issue? If so, please send me a message via doakm at live dot com.

We would like to gather additional details around the install failure.

Thanks,

Doak[MSFT]

This post specifically and reviewing other posts pretty much convinced me that this is not a good upgrade and evidently not supported (well).  Answers like Uninstall what is working to install what will not work, is boggling.

Any news on this?

Got the same problem here trying to install 64 bit version on Windows 8.

I have observed that issue is occurring only if you have installed earlier version of Office. With new OS base issue is not reproducible.

Same problem here.

I have a notebook which had first Office 2013 standard, and now Office 2013.

When trying to change/uninstall : Microsoft Setup Bootstrapper has stopped working.

Howto fix this?

Mvd12345,

Try uninstalling office using Fixit solution (Method 2 from following link)

http://support.microsoft.com/kb/290301

Hi all,

 

I'm sorry to see you are having trouble installing Office 2013. We are looking into this issue. If you are having this problem, and you haven't already provided it, can you verify the OS and whether or not you are installing 32bit or 64bit Office? Also we are curious what type of video card you are using.

 

Thank you,

Tom Oliver

Microsoft Office Supportability

Thanks Tom,

Finally MS  is looking into this issue. Yes,  I tried with 64 bit Office  with 64 OS. I have NVIDIA Quadro 2000M. If its display card issue then how same bits are working with new OS?

I apologize for the delay. We have been working on this issue but do not have a great workaround currently. We do think we have a conflict with the NVIDIA Quadro 2000M in Office 2013. If you still have the issue and have onboard video as well can you try to disable the NVIDIA Quadro 2000M card and let me know if that works?

Thank you,
Tom Oliver
Microsoft Office Supportability

Thanks for the update. But my issue has been resolved after re-formatting with Windows 8 and installing only 64 bit version of 2013.

Tom,

I'm experiencing the same problem as others have noted here and on other forums: I cannot install Office 2013 Professional Plus 64 bit on Windows 8 OS (64 bit). I am starting with a brand-new machine (Toshiba Satellite C850, Intel Core i3-238M, 2.2GHz, 4G RAM, x64 processor, Intel HD Graphics 3000).

The machine came with trial version of Office 365 which I uninstalled, via Control Panel, before attempting to install the new Office.

First try at installing, the process hung at about 60% (based on the graphic bar) for over 1 hour; checked CPU usage for the installer, which showed 0%, so I killed the installer via Task Manager. Office icons initially showed up on the desktop; however, they were inoperative. Nothing showed up in Programs list, so I could not automatically uninstall. After reboot, the Office icons disappeared.

I deleted Office 15 files and any other files I could find associated with Office, including the registry keys. Did this several times. Ran install as administrator, with all security software disabled. Install still failed at about the 60% mark.

Error Message every time: "Microsoft Office Professional Plus 2013 encountered an error during setup." Then, "Microsoft Setup Bootstrapper has stopped working."

That's it. Highly frustrating. I am not highly tech savvy -- reluctantly doing the troubleshooting because I don't want to pay some tech company $100 plus to set up something that should work "out of the box!"

Thanks for any help you can give.

Alan McConnell

I am also having this problem. I am on win 7 x64 spanish, office 2007 small business already installed. I tried uninstalling 2007, both from the control panel and with the fixit, rebooting, trying both 64 bit and 32 bit and it's always the same error.

This machine is on a hybrid 2008/2003 domain, and my user account has admin privileges. This is a lenovo 3134-a17 (m72e) i3 with 4gb ram, default integrated intel hd video card

While we do have win8 licenses available around work, i am not resorting to format and install it unless it's the only thing remaining to do.

I am choosing these components at install: word, powerpoint, excel, access, outlook, lync... Basically everything but onenote, infopath and skydrive. The install starts, but about half way done i get the exact message everyone is posting.

I have kaspersky endpoint security 8.1.8031 installed. Haven't tried disabling it. Testing the install takes time, because i have to manually uninstall office 2007 and reboot before testing, because in my experience upgrading office is troublesome, and to install the 64 bit version the installer tells me to uninstall everything.

I am having same issues, I see this post is several months old, did you ever resolve your issue?  I thought it was maybe just my computer because I am always testing something  So I tried on 3 others and only 1 ran which was a tablet.  After that I even re-downloaded from license just in case but did the same thing.  I have uninstalled office 2010, and it still does same thing.  It shouldn't be this difficult to install office.  I only have 300 more to go and it just isnt going to happen.

Same error on all the generic error then you click details:

Problem signature:

  Problem Event Name: OfficeClassicSetup

  SETUP EXE VERSION: 15.0.4420.1017

  SETUP DLL NAME: OSETUP.DLL

  SETUP DLL VERSION: 15.0.4420.1017

  ERROR CODE: 1603

  MSI HRESULT: Unspecified

  ERROR DETAILS: FC73469E

  FIRST ERROR CODE: 1603

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 1033

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I have the same issue on a fresh installed Windows 8 Pro 64bit English with Media Center.
Since it's a fresh install, I don't have anything installed (like previous office version etc) so I have no idea how can I solve it... I can't even thing "I format and reinstall everything" because it's what I just did!

Any help?