Office 2013 Pro - Error Message - I cannot set Office 2013 as the default mail client

I have a number of PCs on a single domain in the same office all running Windows 7 Pro.  Some at 64 bit and some are 32 bit depending on their age.

My issue is that on upgrading from Officer 2010 Pro to Office 2013 Pro, the only application I have a problem with is Outlook 2013, and only on the 64 bit machines.   The upgrade on 32 bit machine goes perfectly.   On both I install the 32 bit version of Office 2013 as per the MS notes.

When the 64 bit machines reboot and the user logs on I get the message, sometimes twice:
Either there is no default mail client or the current mail client cannot fulfil the message request. Please run Microsoft Office Outlook and set it as the default mail client.

OK, so this should be straight forward:

  • I set outlook at the default mail client and associate all file with it from Outlook\File\Option.  Nope.  That does not work.
  • I go through default programs and set the default mail client as Office 2013 and associate all file with it from Outlook.   Nope.  That does not work.
  • I check the registry and it shows that the 64 bit or 32 bit reversion is the default mail client.  So that does not help.
  • I install the 64 bit version instead of the 32 bit version. Nope.  That does not work.
  • I clean the registry and temp file.  Nope.  That does not work.
  • I set a new mail profile for the user. Nope.  That does not work.

Odd that it only upgrades smoothly on the 32 bit machines.   

Has anyone got any ideas?   All the suggested fixes on this forum do not fix this issue.

January 21st, 2014 2:15am

Any software installed that uses outlook? The software can't find the 64bit version of Outlook. Sage and Salesforce trigger this message, I'm sure there are more.
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January 21st, 2014 8:11am

Hello.
Same problem, nothing Works!!!

Help please, really frustrated and angry.

Added written above   I tried: Uninstalled with the Microsoft fix uninstall and reinstall. This does not work.
Contact the phone technical support. This does not work.

Addin,s does not work. Adobe, iCloud Addin ....  does not work.

'Send email to'   menu   does not work.

No application communicates with Outlook, no Microsoft  or third  apps.

I can only send and receive emails from within Outlook.

This program is lousy, any possibility that my money back.

Thanks

February 4th, 2015 8:18pm

Do you have 32 or 64 bit Office installed? 64-bit is more likely to have this problem.

What version of Windows do you use?

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February 4th, 2015 8:21pm

I have the exact same problem im trying to fix for a client.

I tried everyting. Uninstall/reinstall. Deleting registry keys..

I installed WLMAIL and made this the default and then I can send to but this doesnt solve my issue.

I did find that if I logged in as another user I can use the mailto option and it works as it should so its something profile related.. Im going to recreate the profile now and I dare say this will fix it

February 19th, 2015 5:44am

it would be a damaged windows profile. Have you tried repairing the office installation?
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February 19th, 2015 7:08pm

I tried repairing the installation and uninstalling and reinstalling.. No difference..

February 21st, 2015 2:06am

The Windows Account could be damaged - that's why it works for another user account but not your account.  Are you clicking a mailto link in a webpage or using a send to command? Do all methods (mailto, send to, Send menus in apps) return the 'no default mail client' message?

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February 21st, 2015 10:01am

All mailto links dont work.. Im guessing recreate the user profile to fix the issue?
February 22nd, 2015 11:11pm

Yeah, I think that is your only option since the repair didn't work. Definitely not a fun thing to do. :(
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February 23rd, 2015 11:25pm

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