I have a customer with an HP Elite computer, Windows 8, and Office 2013 (perpetual license, NOT Office 365).  The first page of a print job to an HP laser printer comes out fine.  However, it will not print another page.  Word or Excel hangs, and then asks to "Restart, or Close".  After the first page, if I go to Task Manager, I see "Windows Host Process (Rundll32) Not Responding".  Also when I close Windows 8, I get the message hpmsn140.dll or hpmsn09.dll "Not Responding".

This problem does not occur with other applications.

This problem does not occur with other non-HP LaserJet printers.

This problem occurs with both USB and network printers.

The only way to clear the problem is rebooting the computer.

I have tried the Windows 8 driver, HP's PCL 6 driver from their website, and HP Universal Print Driver from their website.  All have the same issue.

I have tried logging in as Administrator, as well as, the Standard User.  Both logins have the problem.

Any help would be appreciated.

Michael

• Edited by Michael1000 Tuesday, March 05, 2013 12:18 AM

Hi Michael,

First, start Word 2013 and Excel 2013 in safe mode to check whether the issue is caused by some add-ins.

If the issue still occurs in safe mode, then start Windows in clean boot to check whether the issue is caused by some third party services.

Thanks, Jaynet.  I'll go to the office tomorrow, and give this a try.

Michael

Jaynet, I tried a clean boot as you described, and, unfortunately, it did not resolve the issue.  I tried printing from Notepad and Wordpad, and those two programs do not have a problem.

Any further ideas to try?

Thanks, Michael

• Edited by Michael1000 Thursday, March 07, 2013 12:39 AM

What MODEL is the H

One of my customers has a similiar problem, any solutions to this yet?

I don't have any detailed specifics about it as i haven't tried to fix the problem myself yet, since i found out that Office 2013 has some printing problems i'm waiting for an update.

My client uses Windows 7, Office 2013 and has a HP ColorLaserJet CM4540N MFP.

Same problem here. Office 2013 and HP Laserjet CP1525n. First page after a reboot prints and then the hang. I've tried all four of the current driver offerings from HP, namely PCL5 Universal, PCL6 Universal, Postscript Universal and lastly printer specific. All have the same problem. Interestingly this is only happening with Windows 7 32bit. We also have a few Windows 7 64 bit PCs and they are happy to print with the latest HP drivers and 32 bit Office 2013.

Anyone solutions appreciated!

• Proposed as answer by Arthurfuxake Tuesday, March 26, 2013 8:45 PM
• Unproposed as answer by Arthurfuxake Tuesday, March 26, 2013 8:45 PM

We've managed to fix the problem, but via a fairly unexpected route.

We ran the HP "Scrubber.exe" driver removal tool which is part of the "HP LaserJet Full Feature Software and Driver" download or on the CD that came with the Laserjet.... it's the the "utilities" folder.

We then installed the "HP LaserJet Full Feature Software and Driver" just taking the default options throughout (i.e. installing the extra tools & software too).

Office 2013 now prints perfectly on all affected PCs.

Why there is a difference between the "Basic" and "Full" drivers (both downloaded from the same HP web page and apparantly the same version/date) and why the need to run the Scrubber tool first, even on a PC that's only ever had the above mentioned Basic driver installed... just doesn't make sense... but we've now done the above on 25 PCs and it does certainly fix the problem!

• Edited by Arthurfuxake Tuesday, March 26, 2013 8:57 PM spelling
• Proposed as answer by Arthurfuxake Tuesday, March 26, 2013 8:57 PM
• Marked as answer by Jaynet ZhangMicrosoft contingent staff, Moderator Thursday, March 28, 2013 10:00 AM

I also was having the same problem with a client's PC printing to a HP Printer on a server share.  

The problem started after upgrading the PC to Office 2013 application suite.

The computer was a 32 bit Windows 7, with 32 bit Office 2013.

The printer was a Laserjet 2300 series using HP Universal Print PCL6 driver.

As a workaround I created a local port to print directly to the printer instead of using the server share with the UPD driver.  For the driver I used the native Windows 7 HP Laserjet 2300 PS.  The problem seems to be fixed.

One of my customers has the same problem.

OS is Windows 7 Pro 32bit

Office 2013 32bit

HP Color LaserJet 2605dn : HP Universal Print Driver PCL6, HP Universal Print Driver for Windows Postscript

I managed to discover that if I turned off "printing in background" i got a message in Windows taskbar that hpmsn140.dll stopped responding, with options to "find a solution and close program", "close program" and "wait for program to respond"

If I "closed program" I could once again print from Office and other programs. Before that, my customer had to restart her computer every time.

Problem occours with both PCL6 and Windows Postscript drivers, PCL6 caused hpmsn94.dll to crash, Windows Postscript caused hpmsn140.dll to crash.

I also tried disabling bidirectional support, without any change.

Any updates/suggestions on this?

I can confirm this is isolated to Windows 7 32-bit and HP Printers. This is happening on the Office 365 flavor of Office 2013.

-Brad

• Proposed as answer by Stoal76 Monday, April 22, 2013 1:14 AM

After lots of testing I have found a setting that has fixed all my HP CP5520 and HP M4555 printers that were crashing when printing from Office 365's 2013 pro plus.

It's the driver setting in Device settings -> Installable options -> Printer Status notification, this needs to be disabled.

I hope this also fixes other peoples problems.

Shane

• Proposed as answer by Stoal76 Monday, April 22, 2013 1:18 AM
• Marked as answer by Michael1000 Thursday, May 02, 2013 1:09 AM

Shane:

Thanks a million! Turning off the Printer Status notification seems to have worked. I was quite skeptical that would fix it, but I've seen weirder stuff before. I turned it off in Print Management on the server and it pushed out the updated setting to all of our machines.

Thanks!

-Brad G

After lots of testing I have found a setting that has fixed all my HP CP5520 and HP M4555 printers that were crashing when printing from Office 365's 2013 pro plus.

It's the driver setting in Device settings -> Installable options -> Printer Status notification, this needs to be disabled.

I hope this also fixes other peoples problems.

Shane

Shane, thank you very much! This did the trick.

Arthurfuxate, I did try HP scrubber.exe, and installed new drivers with no improvement.  The only way I got it to work was putting in a straight PCL driver on one of the printers, but then it shifted part of the output off the right side of the sheet (probably not compatible with Windows 8 even though it said it was).

I appreciate everyone's input and brainstorming.

Michael

Same issue here

http://www.techieshelp.com/office-2013-crashes-when-printing-to-hp-printers/

What we did was In the printer driver go to Device settings -> Installable options -> Printer Status notification and select disable.

That helped me as well - I have the HP Laserjet 100 M175 - I have not seen it hang since I changed the settings!  The best thing to do is to go to 'See What's Printing' which will get you to the print queue, where you can get to the printer properties to change the settings. This should be bookmarked so its more easy to find :)

Thanks again!

• Proposed as answer by JaySel Sunday, June 09, 2013 6:58 PM

Thanks a lot !!!!I did what you suggest to my client with the same problem... (Windows 7 64bit, printer HP LaserJet P2055d +office 2013, error with hpmsn093.dll )

And everything is ok now!!!

Thanks a lot !!!!

All,

I have been reading this post, and have tried to reproduce this issue. I would like to investigate this issue further. If you are still experiencing this issue, please reply to this thread.

Best regards,

Dan Eccher

Dan Eccher
AMS Advanced Technical Support
Global Support Engineering

Global Customer Care, PPS CSS

Hewlett-Packard Co.

I have the identical problem! A new Dell Vostro 470 running 32-bit Windows 7 Pro & Office 2013 Home & Business Edition with a just out-of-the-box LaserJet 400 M401dne printer. Hooked it up first via a gigabit network cable and installed the latest HP Universal Printer Driver & the exact same thing happened.  Then I connected it via the USB cable; same problem.  After numerous tries I completely uninstalled the Universal Driver & installed the basic "native" driver that came with the printer and again tried first the network cable and then the USB cable - same problem.  It would print once out of Word, Excel & Outlook & then lock up, to the point that nothing else could be printed.  You could only print once per session in any of the programs; after that a reboot was necessary to print again. I could not, for example, print in Word & then jump to Excel & print again; it's a one-shot deal & then you have to reboot.

After first printing one (and only one, because that's all it would let me print) Office document, tried Notepad, Wordpad & Adobe Reader but every time the print job would lock-up & show that it was "spooling" but nothing else.  Thinking that maybe something went drastically wrong at the operating system level I reformatted & did a totally clean install and loaded only Office 2013.  Performed all Windows Updates & Office updates (well, actually the new Office is supposed to take care of that itself) and then loaded only the basic HP printer driver which was native to the printer (not the Universal Driver) and nothing had changed.

In testing I've discovered that you can print an unlimited number of times from Adobe Reader, Wordpad & Notepad as long as you have not first printed out of Office, but the first time any document, spreadsheet or email is printed out of Office that's it and the pooch has been screwed.  This has got to be a known problem by now because multiple people are experiencing it and it's repeatable.  The evidence is compelling that it has something to do with the HP drivers and Office 2013 so I would hope HP (and Microsoft, if necessary) will make a speedy resolution of this.  It's intolerable to have a new computer & printer and be forced to reboot each time you want to print a 2nd document.  Please hurry with the solution here. Thanks...

DEccher, I will attempt to do so, although the (temporary?) fix listed above (What we did was In the printer driver go to Device settings -> Installable options -> Printer Status Notification and select disable.) has solved the overarching problem for the time being.  However, an all-purpose fix is still needed so that we all may be able to install the printer drivers (either the native one which comes with the printer or the HP Universal) without having to immediately go in and modify the internal settings in order to make it work. Plus, one would assume that the "Printer Status Notification" was put in there for some good reason and we should reasonably expect that it should work without causing the problems it apparently does when it is enabled.

For the record, I have tested this on 3 different Windows 7 Pro (32-bit) / Office 2013 Home & Business (32-bit) computer installations with new-model HP laser printers and it has proven to be true in each case.  It does not occur with other-brand printers as far as I can tell...

While this fix apparently worked for you for various & sundry unknown reasons the "true" fix was discovered by Shane and is much easier to implement than the tedious process you describe above. Don't get me wrong, kudos to you for running across it but the actual "nut" of problem still exists until HP, Microsoft or both come up with the solution, which is to update the printer driver code. The quick & easy work-around fix by Shane is this:

After lots of testing I have found a setting that has fixed all my HP CP5520 and HP M4555 printers that were crashing when printing from Office 365's 2013 pro plus.

It's the driver setting in Device settings -> Installable options -> Printer Status notification; this needs to be disabled.

I hope this also fixes other peoples problems.

Shane

I have tested it now on multiple machines with Windows 7 Pro (32-bit, but it seems to be the same for the 64-bit version as well) with Office 2013 Home & Business utilizing the "Basic" HP driver set, because that's all we really need and the "Full Feature" set has so much overhead that it wastes a ton of hard drive space and tends to be a memory hog also.  All that's necessary after installation of the drivers is to follow the simple instructions above and you will be off & running.  Hopefully HP & Microsoft, et al, will rectify this real pain-in-the-neck glitch very soon so we don't have to go through this drill every time we install a new HP LaserJet printer.  I can't imagine how they let it slip through the cracks during testing, since it apparently happens essentially each & every time this particular combination of hardware & software is installed...

Hi,

For those that, are having this issue also with HP printers and not able to set HP printers "Device Settings" - "Printer Status Notifications" to "disabled".

Locate your printer with the registry under HKLM:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\

Under each printer installed on the print server the subkey:
PrinterDriverData

Locate the DWORD Value:
SSNPNotifyEventSetting
0 = Disabled
(Note if this Key does not exist Create it as as in my case)

SSNPNotifyEventSetting REG_DWORD 0x00000001 (1)
0 = Disabled

Once the value is added Possibly restart the print spooler service and you should note this is disabled and greyed out.

Hope this helps also

After lots of testing I have found a setting that has fixed all my HP CP5520 and HP M4555 printers that were crashing when printing from Office 365's 2013 pro plus.

It's the driver setting in Device settings -> Installable options -> Printer Status notification, this needs to be disabled.

I hope this also fixes other peoples problems.

Shane

Shane

Thank you for the orientation. I've successfully applied a similar procedure to HP CM1312 MFP (Office 365/Windows 7). It follows the full procedure: "Start">"Control Panel">"Hardware and Sound">"Devices and Printers"...select your printer and right-click on it, select "Printer Properties" (not only "properties"!), select tab "Device Settings">"Installed Options">"Printer Status Notification"...and disable it.

Regards

Celso

I am salivating at the possibility of being able to print following this protocol. But I do not get any response from clicking "Printer Properties"! Nothing. 

I am using Windows 7, Word 2013 and a HP Color LasserJet CP4025! Cant print. Very frustrating.

Thanks Shane for your suggestion.

Disabling the Printer Status Notification appears to have fixed the HPMSN093.dll staying open problem after printing from Outlook 2013. Bit.