Office 2013 64-bit - Installation fails
I am trying to perform a completely silent installation of Office 2013 64-bit on a Windows 7 SP1 64-bit OS.The complete installation media is copied to 'C:\Temp' folder and I am initiating the installation by launching the setup.exe from an elevated command prompt (Run As Administrator).To achieve silent installation, I am using the config.xml (contents as follows):
------------------------------------------------------------------------------------
<?xml version="1.0"?>
<Configuration Product="ProPlus">
<Display Level="none" CompletionNotice="no" SuppressModal="yes" AcceptEula="yes" />
<Logging Type="Verbose" Path="%windir%\CMSLOGS" Template="MS_Office_ProPlus_2013-x64_Install(*).log" />
<!-- <USERNAME Value="Customer" /> -->
<!-- <COMPANYNAME Value="MyCompany" /> -->
<!-- <INSTALLLOCATION Value="%programfiles%\Microsoft Office" /> -->
<LIS CACHEACTION="CacheOnly" />
<!-- <LIS SOURCELIST="\\server1\share\Office;\\server2\share\Office" /> -->
<!-- <DistributionPoint Location="\\server\share\Office" /> -->
<!-- <OptionState Id="OptionID" State="absent" Children="force" /> -->
<Setting Id="AUTO_ACTIVATE" Value="1" />
<Setting Id="SETUP_REBOOT" Value="Never" />
<Setting Id="REBOOT" Value="ReallySuppress" />
<!-- <Command Path="%windir%\system32\msiexec.exe" Args="/i \\server\share\my.msi" QuietArg="/q" ChainPosition="after" Execute="install" /> -->
</Configuration>
------------------------------------------------------------------------------------
This config.xml is available at the same location as the setup.exe.I have also created a SilentInstall.MSP using the OCT (invoked by running setup.exe /admin) which contains the license information and other office configuration settings. This is copied to the 'updates' folder.Now, when I launch the setup.exe with elevated rights, installation starts (silently ofcourse) but it exits after a minute or two.I found the following in the verbose logs:
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2015/07/25 01:22:39:986::[1392] PERF: TickCount=2523908 Name=OBootStrapper::Run Description=Begin function
2015/07/25 01:22:39:986::[1392] Operating System version: 6.1.7601 Service Pack 1. Platform ID: 2
2015/07/25 01:22:39:986::[1392] Running 64-bit setup on a 64-bit operating system.
2015/07/25 01:22:39:986::[1392] Command line: "C:\Temp\Office 2013 PRO 64 bit\setup.exe"
2015/07/25 01:22:39:986::[1392] No command line arguments given
2015/07/25 01:22:39:986::[1392] Parsing config.xml at: config.xml
2015/07/25 01:22:40:064::[1392] Preferred product specified in config.xml to be: PROPLUS
2015/07/25 01:22:40:064::[1392] Parsed setting: AUTO_ACTIVATE with value: 1 in config.xml.
2015/07/25 01:22:40:064::[1392] Parsed setting: SETUP_REBOOT with value: Never in config.xml.
2015/07/25 01:22:40:064::[1392] Parsed setting: REBOOT with value: ReallySuppress in config.xml.
2015/07/25 01:22:40:064::[1392] Logging type verbose specified in config.xml.
2015/07/25 01:22:40:064::[1392] Log directory: C:\Windows\CMSLOGS specified in config.xml
2015/07/25 01:22:40:064::[1392] Log file template: MS_Office_ProPlus_2013-x64_Install(*).log specified in config.xml
2015/07/25 01:22:40:064::[1392] Display level none specified in config.xml.
2015/07/25 01:22:40:064::[1392] Suppression of modal dialogs specified in config.xml.
2015/07/25 01:22:40:064::[1392] Hide completion notice specified in config.xml.
2015/07/25 01:22:40:064::[1392] Auto accept license specified in config.xml.
2015/07/25 01:22:40:080::[1392] COMPANYNAME specified in config.xml.
2015/07/25 01:22:40:080::[1392] LIS CACHEACTION = CacheOnly
2015/07/25 01:22:40:080::[1392] Log level changed from: Standard to: Verbose
2015/07/25 01:22:40:080::[1392] Searching for best setup controller dll to load...
...
...
2015/07/25 01:22:58:192::[1392] Error: Unable to set a system restore point
...
...
2015/07/25 01:22:58:956::[1392] LIS: start caching all files for package "{90150000-0011-0000-1000-0000000FF1CE}-C"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "Office32WW.xml"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "Office32WW.msi"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "OWOW32WW.cab"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "ProPlusWW.xml"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "ProPlusWW.msi"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "ProPsWW.cab"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "ProPsWW2.cab"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "setup.exe"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "setup.dll"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "osetup.dll"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "ose.exe"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "pkeyconfig-office.xrm-ms"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "PidGenX.dll"
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "Setup.xml"
2015/07/25 01:22:58:956::[1392] LIS: finished start caching all files for package "{90150000-0011-0000-1000-0000000FF1CE}-C"
2015/07/25 01:22:58:956::[1392] LIS: finished starting caching package "{90150000-0011-0000-1000-0000000FF1CE}"
2015/07/25 01:22:58:956::[1392] LIS: wait for package "PROPLUSOFFICE15PATCH" to complete caching
2015/07/25 01:22:58:956::[1392] LIS: package "PROPLUSOFFICE15PATCH" caching completed
2015/07/25 01:22:58:956::[1392] LIS: wait for package "{90150000-0117-0409-1000-0000000FF1CE}" to complete caching
2015/07/25 01:22:58:956::[1392] LIS failed to cache download "{90150000-0117-0409-1000-0000000FF1CE}-C" resource "Access.en-us|AccessMUI.xml". Cache Error 0x80070017
2015/07/25 01:22:58:956::[1392] Source Resolution aborted
2015/07/25 01:22:58:956::[1392]   LIS: start caching file "Access.en-us|AccessMUI.xml"
2015/07/25 01:22:59:752::[1392] LIS failed to cache download "{90150000-0117-0409-1000-0000000FF1CE}-C" resource "AccessMUISet.xml". Cache Error 0x80070017
2015/07/25 01:22:59:752::[1392] Source Resolution aborted
2015/07/25 01:22:59:752::[1392]   LIS: start caching file "AccessMUISet.xml"
2015/07/25 01:23:00:017::[1392] LIS failed to cache download "{90150000-0117-0409-1000-0000000FF1CE}-C" resource "Access.en-us|branding.xml". Cache Error 0x80070017
2015/07/25 01:23:00:017::[1392] Source Resolution aborted
2015/07/25 01:23:00:017::[1392]   LIS: start caching file "Access.en-us|branding.xml"
2015/07/25 01:23:58:813::[1392] LIS failed to cache download "{90150000-0117-0409-1000-0000000FF1CE}-C" resource "AccessMUISet.xml". Cache Error 0x80070017
2015/07/25 01:23:58:813::[1392] Source Resolution aborted
2015/07/25 01:23:58:876::[1392] Error: LIS: Failed to cache download "{90150000-0117-0409-1000-0000000FF1CE}-C" resource "AccessMUISet.xml". HResult: 0x80070017. 
2015/07/25 01:23:58:876::[1392] Error attaching to OSE, error 0x00000000
2015/07/25 01:23:58:876::[1392] Stopping running ose
2015/07/25 01:23:58:876::[1392] Error stopping OSE, error 0x800706be
...
...
2015/07/25 01:24:02:448::[1392] Error attaching to OSE, error 0x00000000
2015/07/25 01:24:02:448::[1392] Stopping running ose
2015/07/25 01:24:03:025::[1392] PERF: TickCount=2606932 Name=Job::DoCacheWork Description=End function
2015/07/25 01:24:03:025::[1392] Begin Transaction PROPLUS
2015/07/25 01:24:38:422::[1392] Successfully initiated MSI transaction PROPLUS.
2015/07/25 01:24:38:422::[1392] 07/25/2015 01:24:38 Committing MSI transaction.
2015/07/25 01:24:38:531::[1392] 07/25/2015 01:24:38 MSI transaction committed.
2015/07/25 01:24:38:531::[1392] Not running post install command from install job.  Install: no, Before chain: FALSE, UI Level: 0
2015/07/25 01:24:38:547::[1392] Unable to commit a system restore point.
2015/07/25 01:24:38:547::[1392] Not showing completion dialog because it was not requested.
2015/07/25 01:24:39:311::[1392] Catalyst execution finished: 07/25/2015 01:24:39.  Return code: 0.
2015/07/25 01:24:39:311::[1392] PERF: TickCount=2643218 Name=RunSetup Description=End function
2015/07/25 01:24:39:966::[1392] Setup temp folder set to [C:\Windows\TEMP\Setup00000d2c].
=================================================================
Please help. I am unable to understand what is going wrong.Thanks a lot in advance.
  • Edited by Soumen Ray Friday, July 24, 2015 8:49 PM
July 24th, 2015 8:47pm

Don, thanks for the insights. As per your suggestion, I tried yet again using the following 'config.xml'.
------------------------------------------------------------------------------------
<?xml version="1.0"?>
<Configuration Product="ProPlus">
<Display Level="none" CompletionNotice="no" SuppressModal="yes" AcceptEula="yes" />
<Logging Type="Verbose" Path="%windir%\CMSLOGS" Template="MS_Office_ProPlus_2013-x64_Install(*).log" />
<!-- <USERNAME Value="Customer" /> -->
<!-- <COMPANYNAME Value="MyCompany" /> -->
<!-- <INSTALLLOCATION Value="%programfiles%\Microsoft Office" /> -->
<!-- <LIS CACHEACTION="CacheOnly" /> -->
<!-- <LIS SOURCELIST="\\server1\share\Office;\\server2\share\Office" /> -->
<!-- <DistributionPoint Location="\\server\share\Office" /> -->
<!-- <OptionState Id="OptionID" State="absent" Children="force" /> -->
<Setting Id="AUTO_ACTIVATE" Value="1" />
<Setting Id="SETUP_REBOOT" Value="Never" />
<Setting Id="REBOOT" Value="ReallySuppress" />
<!-- <Command Path="%windir%\system32\msiexec.exe" Args="/i \\server\share\my.msi" QuietArg="/q" ChainPosition="after" Execute="install" /> -->
</Configuration>
------------------------------------------------------------------------------------
However, the 'Setup.exe' still exits midway without completing the installation. Following are the exerpts from the verbose log.
------------------------------------------------------------------------------------
2015/07/27 20:19:05:493::[2628] PERF: TickCount=1883790 Name=OBootStrapper::Run Description=Begin function
2015/07/27 20:19:05:493::[2628] Operating System version: 6.1.7601 Service Pack 1. Platform ID: 2
2015/07/27 20:19:05:493::[2628] Running 64-bit setup on a 64-bit operating system.
2015/07/27 20:19:05:493::[2628] Command line: "C:\Temp\Office 2013 PRO 64 bit\setup.exe"
2015/07/27 20:19:05:493::[2628] No command line arguments given
2015/07/27 20:19:05:493::[2628] Parsing config.xml at: config.xml
2015/07/27 20:19:05:509::[2628] Preferred product specified in config.xml to be: PROPLUS
2015/07/27 20:19:05:509::[2628] Parsed setting: AUTO_ACTIVATE with value: 1 in config.xml.
2015/07/27 20:19:05:509::[2628] Parsed setting: SETUP_REBOOT with value: Never in config.xml.
2015/07/27 20:19:05:509::[2628] Parsed setting: REBOOT with value: ReallySuppress in config.xml.
2015/07/27 20:19:05:509::[2628] Logging type verbose specified in config.xml.
2015/07/27 20:19:05:509::[2628] Log directory: C:\Windows\CMSLOGS specified in config.xml
2015/07/27 20:19:05:509::[2628] Log file template: MS_Office_ProPlus_2013-x64_Install(*).log specified in config.xml
2015/07/27 20:19:05:509::[2628] Display level none specified in config.xml.
2015/07/27 20:19:05:509::[2628] Suppression of modal dialogs specified in config.xml.
2015/07/27 20:19:05:509::[2628] Hide completion notice specified in config.xml.
2015/07/27 20:19:05:509::[2628] Auto accept license specified in config.xml.
2015/07/27 20:19:05:509::[2628] Log level changed from: Standard to: Verbose
...
...
2015/07/27 20:19:05:525::[2628]   Found setup controller dll at [C:\Temp\Office 2013 PRO 64 bit\proplus.ww\OSETUP.DLL].
2015/07/27 20:19:05:774::[2628]   Version [15.0.4420.1017].
2015/07/27 20:19:05:774::[2628] Checking for setup controller dll at [C:\Temp\Office 2013 PRO 64 bit\publisher.en-us].
2015/07/27 20:19:05:774::[2628] Checking for setup controller dll at [C:\Temp\Office 2013 PRO 64 bit\ServicePack1].
2015/07/27 20:19:05:774::[2628] Checking for setup controller dll at [C:\Temp\Office 2013 PRO 64 bit\UninstallConfig].
2015/07/27 20:19:05:774::[2628] Checking for setup controller dll at [C:\Temp\Office 2013 PRO 64 bit\updates].
2015/07/27 20:19:05:774::[2628] Checking for setup controller dll at [C:\Temp\Office 2013 PRO 64 bit\word.en-us].
2015/07/27 20:19:05:774::[2628] Verify file signature in "C:\Temp\Office 2013 PRO 64 bit\setup.exe"
2015/07/27 20:19:32:996::[2628] C:\Temp\Office 2013 PRO 64 bit\setup.exe is trusted.
2015/07/27 20:19:32:996::[2628] Verify file signature in "C:\Temp\Office 2013 PRO 64 bit\proplus.ww\OSETUP.DLL"
2015/07/27 20:19:48:440::[2628] C:\Temp\Office 2013 PRO 64 bit\proplus.ww\OSETUP.DLL is trusted.
2015/07/27 20:19:48:503::[2628] Using setup controller dll at [C:\Temp\Office 2013 PRO 64 bit\proplus.ww\OSETUP.DLL].
...
...
2015/07/27 20:19:49:579::[2628] All OS requirement check passed
2015/07/27 20:19:49:579::[2628] Parsing setup.xml file: C:\Temp\Office 2013 PRO 64 bit\access.en-us\setup.xml
2015/07/27 20:19:49:610::[2628] Xml Signature verification succeeded for C:\Temp\Office 2013 PRO 64 bit\access.en-us\setup.xml
...
...
...
2015/07/27 20:20:17:971::[2628] Begin Transaction PROPLUS
2015/07/27 20:20:48:095::[2628] Successfully initiated MSI transaction PROPLUS.
2015/07/27 20:20:48:095::[2628] Opening registry key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.
2015/07/27 20:20:48:095::[2628] Caching package early due to transforms: OfficeMUI.en-us
2015/07/27 20:20:48:095::[2628] PERF: TickCount=1986391 Name=Verify MSI local install source Description=Begin function
2015/07/27 20:20:48:095::[2628] Cannot detect OSE service. Return code: 1060
2015/07/27 20:20:48:095::[2628] Running OSE version 15.0.4420.1017
2015/07/27 20:20:48:095::[2628] Cannot detect OSE service. Return code: 1060
2015/07/27 20:20:48:095::[2628] Running OSE version 15.0.4420.1017
2015/07/27 20:20:48:095::[2628] LIS: wait for package "{90150000-0115-0409-1000-0000000FF1CE}" to complete caching
2015/07/27 20:20:48:095::[2628] LIS failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "OfficeMUISet.xml". Cache Error 0x80070017
2015/07/27 20:20:48:095::[2628] Source Resolution aborted
2015/07/27 20:20:48:095::[2628]   LIS: start caching file "OfficeMUISet.xml"
2015/07/27 20:20:48:360::[2628] LIS failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "OfficeMUI.xml". Cache Error 0x80070017
2015/07/27 20:20:48:360::[2628] Source Resolution aborted
2015/07/27 20:20:48:360::[2628]   LIS: start caching file "OfficeMUI.xml"
2015/07/27 20:20:49:468::[2628] LIS failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "branding.xml". Cache Error 0x80070017
2015/07/27 20:20:49:468::[2628] Source Resolution aborted
2015/07/27 20:20:49:468::[2628]   LIS: start caching file "branding.xml"
2015/07/27 20:21:40:137::[2628] LIS failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "branding.xml". Cache Error 0x80070017
2015/07/27 20:21:40:137::[2628] Source Resolution aborted
2015/07/27 20:21:40:339::[2628] Error: LIS: Failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "branding.xml". HResult: 0x80070017. 
2015/07/27 20:21:40:386::[2628] SystemRestore : Attempting to cancelling System-Restore-Point for Product [Microsoft Office Professional Plus 2013] (with RestorePointType [0, Installed]).
2015/07/27 20:21:40:386::[2628] SystemRestore : Successfully cancelled System-Restore-Point for Product [Microsoft Office Professional Plus 2013] (with RestorePointType [0, Installed]).
2015/07/27 20:21:40:386::[2628] Error: LIS: Failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "branding.xml". HResult: 0x80070017. 
2015/07/27 20:21:40:386::[2628] WER element [SuppressModal] is set to value [true]
2015/07/27 20:21:40:386::[2628] WER element [P4] is set to value [0x80070017]
2015/07/27 20:21:40:386::[2628] WER element [P7] is set to value [0x80070017]
2015/07/27 20:21:40:386::[2628] WER element [P6] is set to value [LIS: Failed to cache download "%s" resource "%s".]
2015/07/27 20:21:40:386::[2628]  WER element [P6] is converted to [FB4645EA]
2015/07/27 20:21:40:386::[2628] Error: LIS: Failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "branding.xml". HResult: 0x80070017. 
2015/07/27 20:21:40:558::[2628] Catalyst execution finished: 07/27/2015 20:21:40.  Return code: -2147024873.  Exception caught: HResultOnly.
2015/07/27 20:21:40:558::[2628] PERF: TickCount=2038855 Name=RunSetup Description=End function

2015/07/27 20:21:41:260::[2628] Setup temp folder set to [C:\Windows\TEMP\Setup00000cc0].
------------------------------------------------------------------------------------
Please help.
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July 27th, 2015 11:08am

...
2015/07/27 20:20:48:095::[2628] LIS failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "OfficeMUISet.xml". Cache Error 0x80070017
2015/07/27 20:20:48:095::[2628] Source Resolution aborted
2015/07/27 20:20:48:095::[2628]   LIS: start caching file "OfficeMUISet.xml"
2015/07/27 20:20:48:360::[2628] LIS failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "OfficeMUI.xml". Cache Error 0x80070017
2015/07/27 20:20:48:360::[2628] Source Resolution aborted
2015/07/27 20:20:48:360::[2628]   LIS: start caching file "OfficeMUI.xml"
2015/07/27 20:20:49:468::[2628] LIS failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "branding.xml". Cache Error 0x80070017
2015/07/27 20:20:49:468::[2628] Source Resolution aborted
2015/07/27 20:20:49:468::[2628]   LIS: start caching file "branding.xml"
2015/07/27 20:21:40:137::[2628] LIS failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "branding.xml". Cache Error 0x80070017
2015/07/27 20:21:40:137::[2628] Source Resolution aborted
2015/07/27 20:21:40:339::[2628] Error: LIS: Failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "branding.xml". HResult: 0x80070017. 
...
2015/07/27 20:21:40:386::[2628] Error: LIS: Failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "branding.xml". HResult: 0x80070017. 
2015/07/27 20:21:40:386::[2628] WER element [SuppressModal] is set to value [true]
2015/07/27 20:21:40:386::[2628] WER element [P4] is set to value [0x80070017]
2015/07/27 20:21:40:386::[2628] WER element [P7] is set to value [0x80070017]
2015/07/27 20:21:40:386::[2628] WER element [P6] is set to value [LIS: Failed to cache download "%s" resource "%s".]
2015/07/27 20:21:40:386::[2628]  WER element [P6] is converted to [FB4645EA]
2015/07/27 20:21:40:386::[2628] Error: LIS: Failed to cache download "{90150000-0115-0409-1000-0000000FF1CE}-C" resource "branding.xml". HResult: 0x80070017. 
2015/07/27 20:21:40:558::[2628] Catalyst execution finished: 07/27/2015 20:21:40.  Return code: -2147024873.  Exception caught: HResultOnly.

Hmm, you're getting 0x80070017 errors:
Data error (cyclic redundancy check). Source: Windows
-----

Maybe your source file set is incomplete or damaged?

July 27th, 2015 5:13pm

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