Office 2013 - RemoteApp & Remote Desktop Client

When launching Office products from the Remote Desktop Client with Remote Resources / RemoteApp in OSX Mavericks. e.g. Office Word 2013 it is extremely slow and unresponsive. It opens to fill the screen but not full screen, cropping above the dock and below the MAC toolbar. This is not apparent in Windows Surface Pro / RT / 7 / 8, Android, iPad / iPhone iOS

If I restore down the Window it seems to remove a white outer bar and then works as intended, even if I manually click and drag more or less to the same size of the maximised window. I believe this may be due to the Office 2013 shadow. In GPO I have:

- Added a registry to DisableAnimation

-Enabled 'Disable Office Animations' in the Office 2013 ADMX

-Enabled 'Do not use hardware graphics acceleration' in ADMX

Before:

https://heathsideschool-my.sharepoint.com/personal/bmoore_heathside_surrey_sch_uk/_layouts/15/guestaccess.aspx?guestaccesstoken=zfEfs30OKP8jaTL5vAjZBnFqPefGBcD4nNUqZHs3JAs%3d&docid=05b1d2a4c002e4152844656608eef7a9d

After:

https://heathsideschool-my.sharepoint.com/personal/bmoore_heathside_surrey_sch_uk/_layouts/15/guestaccess.aspx?guestaccesstoken=9aUKxic763dU7n2z3vxSDBkbXhyDo%2fo3P0jrEh08gtw%3d&docid=092297a567b51448e98ea674e3fab97f6

I am running:

OSX Mavericks

Mac Retina

Server 2012 R2

Kind regards,

Bobby Moore

February 7th, 2014 9:26am

Thanks for your post, I am trying to involve someone familiar with this topic to further look at this issue. Appreciate your patience.

Cheers,
Tony Chen
Forum Support
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February 10th, 2014 1:49am

Tony,

Any luck on this yet?

Kind regards,

Bobby Moore

February 14th, 2014 3:45pm

Hi Bobby,

Let us start with opening Word in its application safe mode. Follow these steps to do so:

Hit Windows key on the keyboard, and start typing winword /safe in search bar and hit Enter.

If the application works fine safe mode, try disabling the add-ins for the application and check the result:

  • Click the File tab.
  • Go to Options.
  • click Add-ins.
  • Select or clear the options that you want. 

unchecked  the add in like send to Bluetooth and something regarding office one not.

Let us know if you need further assistance .

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February 14th, 2014 6:59pm

Thanks for the reply. Even in safe mode, the application still launches with the graphical issues / lag originally reported.

Restoring down resumes normal functionality.

Kind regards,

Bobby Moore

February 17th, 2014 5:09pm

I would suggest to rename the Registries.

Recreate the Normal.dotm template.

Change the Default Printer to XPS Default printer and check if the issue is seen,

Run Clean boot .

If the above steps didn't help. I would suggest to create a service ticket with Microsoft as this issue requires an Extensive troubleshooting . Where Word escalation team will call you and help resolve your issue.

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February 18th, 2014 7:42pm

This has not helped.

I have found a 3rd party solution: http://www.koetzing.eu/?option=com_content&task=view&id=379&Itemid=254

However, have not tried it. Attempting to raise in the terminal services forum:

http://social.technet.microsoft.com/Forums/windowsserver/en-US/24ce083d-2bef-45e5-a2ff-57b7761d43e1/remoteapp-office-2013-maximized-lag-unresponsive?forum=winserverTS

Bobby

March 3rd, 2014 6:47am

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