Hi,

I have a a strange issue relating to Office 2013 (all apps in suite) in our school based Windows 7 domain environment.

When students login and run any app from the office suite they launch correctly and are able to be used.  However the icon that is displayed in the task bar for say, Word, is not that of Word but is the icon for Database Compare 2013.  Powerpoint as another example always displays the Publisher icon.  If you right click the icon the options available also refer to the incorrect app, so instead of an option to bring the Powerpoint app to the forefront it says Publisher.

The incorrect icon is always the same one for each app whenever launched and is the same for all users.

We have updated Windows and the Office to the latest patches.  Possibly worth noting that we are running this config on Apple iMacs using bootcamped Windows 7 but I don't personally believe this has any bearing as it's only Office related.I have search for instances of this issue and see there is a hotfix for incorrect icons when in a remote session rather than physically logged onto a machine.  I also see references to deleting the icon cache for the user but local user profiles are scrapped on the machines here when the student logs off.

Any help or pointers are greatly appreciated.

Kind Regards Radar.

I've reviewed screenshot from you initial post on Answer forum.

http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/office-2013-incorrect-icons-in-taskbar-when-apps/ef99ce77-1e88-44c5-8214-c6c69837a9ae

Since the icon shows fine in local but only incorrect through RDP session, I am thinking this might not be the promblem of Office application self. RDP session might not load the correct icon for Office duo to the file permission or wrong path.

Better to post your question to forum for Remote Desktop Services (Terminal Services)

http://social.technet.microsoft.com/Forums/windowsserver/en-us/home?forum=winserverTS

Thanks for your understanding.

Tony Chen
TechNet Community Support

I've reviewed screenshot from you initial post on Answer forum.

http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/office-2013-incorrect-icons-in-taskbar-when-apps/ef99ce77-1e88-44c5-8214-c6c69837a9ae

Since the icon shows fine in local but only incorrect through RDP session, I am thinking this might not be the promblem of Office application self. RDP session might not load the correct icon for Office duo to the file permission or wrong path.

Better to post your question to forum for Remote Desktop Services (Terminal Services)

http://social.technet.microsoft.com/Forums/windowsserver/en-us/home?forum=winserverTS

Thanks for your understanding.

Tony Chen
TechNet Community Support

• Marked as answer by Tony Chen CHNMicrosoft contingent staff, Moderator Sunday, March 02, 2014 4:46 PM

I've reviewed screenshot from you initial post on Answer forum.

http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/office-2013-incorrect-icons-in-taskbar-when-apps/ef99ce77-1e88-44c5-8214-c6c69837a9ae

Since the icon shows fine in local but only incorrect through RDP session, I am thinking this might not be the promblem of Office application self. RDP session might not load the correct icon for Office duo to the file permission or wrong path.

Better to post your question to forum for Remote Desktop Services (Terminal Services)

http://social.technet.microsoft.com/Forums/windowsserver/en-us/home?forum=winserverTS

Thanks for your understanding.

Tony Chen
TechNet Community Support

• Marked as answer by Tony Chen CHNMicrosoft contingent staff, Moderator Sunday, March 02, 2014 4:46 PM

Thanks for taking the time to reply.

However, none of the clients with the issue are RDP sessions, they are physical Windows 7 machines running local copies of Office 2013 in a domain environment.

Apologies if I have not made that clear in either post.

Thanks for taking the time to reply.

However, none of the clients with the issue are RDP sessions, they are physical Windows 7 machines running local copies of Office 2013 in a domain environment.

Apologies if I have not made that clear in either post.

EDIT:

Installed SP1 for Office 2013 today and the issue is still there.

• Edited by Radar68 Monday, March 10, 2014 2:59 PM

Hi, I'm having this exact same problem and wondered if anyone had found a solution yet?

This question definitely isn't answered!

I am seeing this too, but on a 2008 R2 remote desktop server, and while the official answer from Tony is to post in the remote desktop forum; clearly Radar isn't using a remote desktop session.

When I logon to my terminal server Lync for whatever reason uses the PowerPoint icon on the task bar. If I log out of Lync and back in it fixes it. I'm using office 365 pro plus. I'm also domain administrator and the fact that when I log out of Lync and back in the problem goes away I have a hard time thinking it's a path problem. It's a software bug, I think.

As you can see there is a green square indicating my presence on the PowerPoint Icon.

Correct Lync Icon after signing out of Lync and reopening it.

• Edited by jlongjr 13 hours 36 minutes ago

Tony, please unmark this thread as being answered.

In the discussion you linked to, this thread, Raju S Das put a link to this forum!

To quote Raju 

Since the issue is with Office application on a network, for better suggestion you may post your query in Office it pro.

http://social.technet.microsoft.com/Forums/en-US/officeitpro/threads

Thanks!

Sorry, last post... I didn't mean to vote for the answer and I can't unvote, ugh!

I lied about that being my last post! Here's the fix. http://support.microsoft.com/kb/2519550/en-us

I applied it and it works. Please mark this as the answer!

• Proposed as answer by jlongjr 13 hours 25 minutes ago
• Edited by jlongjr 13 hours 24 minutes ago