I download 700MB Office 2013 from Microsoft's Technet Evaluation Center after learning (from the same website) that the evaluation period is 60 days. But after installing, the Office is saying that evaluation period is 5 days. I don't have product key to enter as Technet Evaluation Center gave this error:

Your product key is:

Error: 'Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.'

I tried obtaining the key several times but every time the website gave the same error.

Hi,

Have you ever activated Office with this trial product key before?

Or you can contact your customer service center to confirm the rest trial period. Im unable to give you a definite answer on the forum.  

Global Customer Service phone numbers:

http://support.microsoft.com/gp/customer-service-phone-numbers/en-us

Best regards,

Greta Ge
TechNet Community Support

Thanks for reply.

I haven't entered any product key, because I don't have any product key.

You can download the Office 2013 from Technet Evaluation Center:

http://www.microsoft.com/en-us/evalcenter/evaluate-office-professional-plus-2013

and see for yourself.

I downloaded Office from the above link. If you open the link, it says that the evaluation is for 60 days. But after installing the Office, when I start say Office Word, it asks for product key which I don't have so I proceed without it. Then the Office says that I've 5 days remaining for the evaluation.

Hello i have the same exact problem.

I just spent 40mins with microsoft support over the phone and they wer absolutely clueless. Just kept transfering me from one person to another !!!

Issue is still not resolved.  This is not rocket science!!!

Thanks

Hi,

I have the same problem

Product key is not appearing (i tried a few times), only error message

I am getting the same error when downloading Office 2013 Trial: 

"The timeout period elapsed prior to completion of the operation or the server is not responding.'"

Tried for the past week, with no luck. Has anyone been able to get a trial key?

We had the exact same problem.

Our SharePoint Admin guy, Steve, nailed it:

Immediately after you have registered to download the product, the product key appears on the screen. Once you have downloaded the product, it is removed and you can find no other reference to it! Completely threw me!

So just register to download the same product with a different email address, copy the product key that is displayed, and then use that key to activate the product you have already downloaded and installed.

Hope this helps!

• Proposed as answer by WhiteBat 23 hours 2 minutes ago

We had the exact same problem.

Our SharePoint Admin guy, Steve, nailed it:

Immediately after you have registered to download the product, the product key appears on the screen. Once you have downloaded the product, it is removed and you can find no other reference to it! Completely threw me!

So just register to download the same product with a different email address, copy the product key that is displayed, and then use that key to activate the product you have already downloaded and installed.

Hope this helps!

• Proposed as answer by WhiteBat Thursday, July 23, 2015 8:29 AM

Thats not the solution to the problem we are all getting...

Your product key is:

Error: 'Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.'

So no matter what email address we try we dont get a product key to copy

Hi Anthony,

Since this is an old thread, if you need further assistance regarding the issue discussed here, I'd recommend you post a new question via:

https://social.technet.microsoft.com/Forums/office/en-US/home?forum=officeitpro

Thank you for your understanding and support.

Regards,

Steve Fan
TechNet Community Support