Office 2011 on Macbook: unable to open network shared files but local copies are fine.

All,

We have 3 users in our environment and only one person is having this issue. Accessing files from a shared location "\\servername\macbk$ gives an error such as:

"This file may be read-only, or you may be trying to access a read-only location. Or, the server the document is stored on may not be responding."

Copying the files locally open correctly.

We have investigated permissions, the share has the correct ACL permission (including everyone full). NTFS permissions on the folder are also set to everyone full. We've reinstalled Office 2011 and have tried Office Preview 2015. We've remapped the drive. Other applications including text edit, Adobe, etc. open from the share just fine. This seems to be an issue only with OSX and Office, or vice versa.

Any help on this would be appreciated. Thank you.

March 20th, 2015 11:16am

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