Hi, 

I have an issue with a user that's using Owa on Android Tablet.

When the user tries to write or reply to an email, the editable field is reduced to a very narrow line and it's not usable.

the problem is specific to this user: if he uses another device, the problem is still evident and it doesn't happen with other users.

The environment is: Exchange 2013 CU8. Active sync is not allowed for this user.

we already tried to disable & re enable OWA for this user; the servers have been rebooted this weekend.

I attach a screenshot of the behavior of the browser.

Thanks in advance

• Edited by Germanob Monday, July 27, 2015 3:37 PM edit picture

Hi,

I have noticed only a user had the display issue.

I want to know if the problematic user can edit the emails when using outlook and computer browser.

Can you try to use other mobile browsers like chrome to test?

I suggest we can upgrade the Android system to the latest version to check if the issue persists.

Regards,

David 

• Proposed as answer by David Wang_Microsoft contingent staff Wednesday, July 29, 2015 12:56 AM
• Marked as answer by Simon_WuMicrosoft contingent staff, Moderator Thursday, August 06, 2015 7:09 AM

Hello, we persuaded the user to use Firefox instead of Chrome. The technical issue is not solved but this workaround is ok for the user.

Thanks for all suggestions.

best regards

Germano