Last week we had some DNS issues that were eventually resolved. During that time Exchange was down while I figured out what happened and fixed it. Finally figured out the NIC was bad and swapped to the secondary NIC - voila good to go. However now we're having OWA issues where you can get in to your account, read email, delete email, move email to another folder - those kinds of things - but you can't reply to an email, reply to all, forward one - nothing of that sort. The error it gives me is below: Request Url: https://mail.londonbridgetrading.com:443/owa/forms/premium/EditMessage.aspx? ae=Item&t=IPM.Note&a=Reply&id=RgAAAABbncQio7PKQaMgItUl2Kz7BwAhlwGMx5RMTr183H5IfbvVAAABjV8HAACK0F9Pj2fmR4WZgppeobEw AAAErvKCAAAJ User host address: 172.20.1.10 User: Steve Cauffiel EX Address: /o=London Bridge Trading Company/ou=First Administrative Group/cn=Recipients/cn=SCauffiel SMTP Address: SCauffiel@londonbridgetrading.com OWA version: 14.0.682.1 Mailbox server: Exchange.london.local Exception Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException Exception message: The process failed to get the correct properties. Call stack Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions) Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.InternalLoad(ICollection`1 extraProperties) Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties, Boolean canSaveOrDisposeMapiProp) Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties) Microsoft.Exchange.Data.Storage.ItemBuilder.CoreItemBind(StoreSession session, StoreId storeId, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad, StoreObjectType& storeObjectType) Microsoft.Exchange.Data.Storage.ItemBuilder.ItemBind[T](StoreSession session, StoreId storeId, Schema expectedSchema, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad) Microsoft.Exchange.Data.Storage.MessageItem.Bind(StoreSession session, StoreId messageId, ItemBindOption itemBindOption, ICollection`1 propsToReturn) Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItem[T](StoreSession storeSession, StoreId storeId, Boolean forceAsMessageItem, ItemBindOption itemBindOption, PropertyDefinition[] prefetchProperties) Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItem[T](StoreSession storeSession, StoreId storeId, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties) Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItem[T](UserContext userContext, OwaStoreObjectId owaStoreObjectId, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties) Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItemForRequest[T](OwaContext owaContext, Item& parentItem, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties) Microsoft.Exchange.Clients.Owa.Premium.OwaForm.Initialize[T](Boolean itemRequired, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties) Microsoft.Exchange.Clients.Owa.Premium.OwaForm.Initialize[T](Boolean itemRequired, PropertyDefinition[] prefetchProperties) Microsoft.Exchange.Clients.Owa.Premium.EditMessage.InitializeMessage() Microsoft.Exchange.Clients.Owa.Premium.EditMessage.OnLoad(EventArgs e) System.Web.UI.Control.LoadRecursive() System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) Inner Exception Exception type: Microsoft.Mapi.MapiExceptionCallFailed Exception message: MapiExceptionCallFailed: Unable to get properties on object. (hr=0x80004005, ec=-2147467259) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=611] Lid: 27161 EcDoRpcExt2 returned [ec=0x0] [length=480][latency=0] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropOpenMessage [3] Lid: 27962 ROP: ropGetPropsSpecific [7] Lid: 17082 ROP Error: 0x80004005 Lid: 26465 Lid: 21921 StoreEc: 0x80004005 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropGetPropsSpecific [7] Lid: 21970 StoreEc: 0x8004010F PropTag: 0xE9D0102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0xE960102 Lid: 19506 Lid: 27698 Lid: 11285 StoreEc: 0x80004005 Lid: 5257 StoreEc: 0x80004005 Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x80004005 Lid: 20385 Lid: 28577 StoreEc: 0x80004005 Lid: 32001 Lid: 29953 StoreEc: 0x80004005 Call stack Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, SafeExInterfaceHandle iUnknown) Microsoft.Mapi.MapiProp.GetProps(ICollection`1 propTagsRequested) Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions) I'm running Exchange 2010 with all the available updates on a dual quad core Xenon rig with 16GB RAM. Everything else seems to be running and working okay but this is definitely a hangup for our offsite users. Users using HTTP to get mail aren't having any problems, just OWA users. Thanks a bunch for any help, Steve

Hi, Please try to use https://IP/owa to test the issue. Besides, I'd like to know if you have forefront enabled in the network. If yes, then please try to disable forefront and then reboot the server to check the issue again. Also you can check if you have event 8022 logged in the event viewer. Reards, Xiu

Hi, Please try to use https://IP/owa to test the issue. Besides, I'd like to know if you have forefront enabled in the network. If yes, then please try to disable forefront and then reboot the server to check the issue again. Also you can check if you have event 8022 logged in the event viewer. Reards, Xiu Hey Xiu, thanks a bunch for the reply! Yes, we're using Forefront - I also had Kaspersky AV for Servers installed on the box too. (I don't think that had anything to do with the problem though as it's run like that since December) Regardless, I removed KAV, disabled Forefront and rebooted. Funnily enough, everything is MUCH snappier now when administering the server AND the issue with OWA is also fixed. The downside to this story is that I've got an Exchange server with no antivirus running on it now. =( I'll try enabling Forefront and restarting again and see what happens; I don't have Event 8022 logged anywhere either. I'll be back!

Glad to hear it works now. Besides, please verify if the av has exclude the exchange directory. For Forefront, you can refer to the technet article: Forefront Protection 2010 for Exchange Server 14 and RBAC http://blogs.technet.com/fss/archive/2010/02/24/forefront-protection-2010-for-exchange-server-14-and-rbac.aspx Regards, Xiu