OWA encountered web browsing error
Hello- We have a hosted OWA service that generally works wonderfully. Users this year are experiencing errors, especially when they try to reply or attempt to make a new email message. (Error details below). I first thought it was a single user, so I uninstalled/reinstalled S/MIME, checked java, disabled script debugging, removed her signature and used the basic theme...the problem continued where the message "Outlook Web Access has encountered a web browsing error" would intermittently appear when clicking on the To or Reply buttons. Clicking close on the message will make the error go away and no functionality is lost/just an annoyance.We then found that most users on two different hardware platforms, all using Internet Explorer 8 on Vista have the same exact issue intermittently. Firefox doesn't seem to have this issue. The problem occurs whether they are on or offsite. I'd appreciate any possibly solutions (or known bug notifications). Client Information ------------------ User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Tablet PC 2.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; .NET CLR 1.1.4322; InfoPath.2; MS-RTC LM 8; DV Staff) CPU Class: x86 Platform: Win32 System Language: en-us User Language: en-us CookieEnabled: true Mime Types: Exception Details ----------------- Date: Tue Oct 6 09:09:35 CDT 2009 Message: 'parentElement' is null or not an object Url: https://webmail.k12.sd.us/owa/?ae=Folder&t=IPF.Note&a= Line: 1 Call Stack ---------- anonymous() ----------------------- function anonymous() { return (parentElement.offsetWidth - 31) } ----------------------- Dump Event ---------- recordset = null type = error fromElement = null toElement = null altLeft = false keyCode = 0 repeat = false reason = 0 data = behaviorCookie = 0 source = null contentOverflow = false behaviorPart = 0 url = dataTransfer = null ctrlKey = false shiftLeft = false dataFld = returnValue = undefined qualifier = wheelDelta = 0 bookmarks = null button = 0 srcFilter = null nextPage = cancelBubble = false x = 0 y = 0 srcElement = null screenX = 606 screenY = 0 srcUrn = origin = boundElements = [object] clientX = 352 clientY = -189 propertyName = shiftKey = false ctrlLeft = false offsetX = 0 offsetY = 0 altKey = false errorMessage = 'parentElement' is null or not an object errorUrl = https://webmail.k12.sd.us/owa/?ae=Folder&t=IPF.Note&a= errorLine = 1 errorCharacter = 1 errorCode = 0
December 11th, 2009 11:59pm

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December 12th, 2009 10:42pm

Hi,This seems to be the known issue. You can try to install the below hotfix to fix this issue:http://support.microsoft.com/default.aspx/kb/911829Or you can go into Options tab in OWA- clicked on the E-mail security S/MIME update, then check this issue.ThanksAllen
December 15th, 2009 9:24am

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