OWA Autocomplete Cache Missing - Migrating from 2010 to 2013

Hi,

We are in the process of migrating from Exchange 2010 to Exchange 2013 and all is going good except for 1 thing.

The Autocomplete list feature in OWA. It does not seem to have migrated when we moved the mailbox from 2010 to 2013.When a user is in OWA and they start to type a name it should automatically popup some suggestions, so if they where going to email jondoe@fakeemail.com and they start to type jon it would list jondoe@fakeemail.com as a suggestion

Now I have found some threads here that suggest when moving from 2007 to 2010 that this is by design.

Now I have not found anything in the Technet articles about Exchange 2013 migration that would suggest this is the case here.

So I am wondering if 

1 - Moving a users mailbox from 2010 to 2013, the autocomplete in OWA is not moved/lost as it is in 2007 - 2010

2 - Is there a technet article somewhere that lists what is not moved when doing the migration.



  • Edited by tpoulter 16 hours 53 minutes ago
September 3rd, 2015 10:18am

If MSExchangeFBA services is started then auto complete wont work.

Try stopping this services and give a try

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September 3rd, 2015 10:28am

Hi,

Sorry, I should have been more clear.

I meant the Autocomplete List that shows up when a user is in OWA and they start to type a name it should automatically popup some suggestions. so if they where going to email jondoe@fakeemail.com and they start to type jon it would list jondoe@fakeemail.com

Which it did before the move from 2010 to 2013

September 3rd, 2015 10:33am

Hi tpoulter,

Thank you for your question.

First of all, this feature will migrate to Exchange 2013 along with mailbox migration. Because the auto complete has been stored in mailbox from Exchange 2010. It means it will be moved if the mailbox has been moved.

We could refer to the following link:

http://blogs.msdn.com/b/ashour/archive/2014/05/25/clear-owa-and-outlook-2010-2013-autocomplete-cache.aspx 

In addition, I do a testing. When we migrate mailbox from Exchange 2010 to Exchange 2013, the first time, we could type Jobdoe, then click Search contacts and directory. Then it will auto complete after the first time.

If there are any questions regarding this issue, please be free to let me know.

Best Regard,

Jim


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September 3rd, 2015 10:59pm

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