OWA 2007 calendar error
Hello, One of our customers have the following problem with OWA (that I was able to reproduce with his credentials): when logged into OWA 2007 Premium, after clicking on 'calendar', the browser either hangs or we get the following error: ######################################### Client Information ------------------ User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.1; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; MS-RTC LM 8; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) CPU Class: x86 Platform: Win32 System Language: en-ca User Language: en-ca CookieEnabled: true Mime Types: Exception Details ----------------- Date: Wed Jun 17 19:41:44 MDT 2009 Message: 'divFH' is undefined Url: https://webmail.XXXXXXXX.com/OWA/?ae=Folder&t=IPF.Appointment&id=LgAAAAByLxwIwZqdSKsGk4Di3%2fzrAQAxI4uXIXpzRInI5hIn%2f6t9ABE40pHrAAAC Line: 2 Call Stack ---------- onWL() tryWLd() chkScrpts() window.onload() Dump Event ---------- recordset = null type = error fromElement = null toElement = null altLeft = false keyCode = 0 repeat = false reason = 0 behaviorCookie = 0 contentOverflow = false behaviorPart = 0 dataTransfer = null ctrlKey = false shiftLeft = false dataFld = returnValue = undefined qualifier = wheelDelta = 0 bookmarks = null button = 0 srcFilter = null nextPage = cancelBubble = false x = 0 y = 0 srcElement = null screenX = 413 screenY = 490 srcUrn = boundElements = [object] clientX = 409 clientY = 358 propertyName = shiftKey = false ctrlLeft = false offsetX = 0 offsetY = 0 altKey = false errorMessage = 'divFH' is undefined errorUrl = https://webmail.XXXXXXXX.com/OWA/?ae=Folder&t=IPF.Appointment&id=LgAAAAByLxwIwZqdSKsGk4Di3%2fzrAQAxI4uXIXpzRInI5hIn%2f6t9ABE40pHrAAAC errorLine = 2 errorCharacter = 1701 errorCode = 0 ############################################## The error happens regardless of browser type and version. (Note: In the example above I changed domain name for privacy purposes). When using OWA Light, there is no problem. Tried switching from one day to another in OWA Light, but cannot reproduce the error. Calendar in Outlook 2007 works fine regardless of view. I suspect there is a corrupt entry in Outlook calendar, but our client has over 2600 entries in it and I'm not sure how to locate the corrupted entry.... that is, if corrupt entry is the problem. If anyone knows how to go about this, please let me know.
June 23rd, 2009 8:22pm
Hi, Please try to check if the issue occur to all the OWA user in Premium mode. If yes, then I suspect theres something corrupt with .aspx files under owa\forms\premium. We may need to check the aspx file or replace the file. If no, then please try to use get-casmailbox identity user |fl to see if OWAPremiumClientEnabled has been set to true. Besides, just like you said, the calendar may has been corrupt, we can try the steps below to recreate calendar. This details how to export the calendar contents to PST, remove the existing calendar from the production mailbox, and import the calendar contents back into the production mailbox thereafter. The procedure for this is as follows:1) Exmerge the calendar contents from the production mailbox to PST. Document the delegate permissions (if any) as they exist on the Calendar folder, as they will have to be reapplied after this procedure. NOTE: Make backup copies of the PST created in this process for verification of the calendar content or in the event it is otherwise needed. 2) After ensuring successful export of the calendar content using Exmerge, utilize MFCMapi to delete the Calendar folder from the production mailbox in its entirety. 3) Restart Outlook, at which point the Calendar folder will be recreated. 4) Add the Exmerged PST from step 1 to the user's Outlook profile. 5) Using category view, select all items from the PST calendar and MOVE (do not use COPY) them to the server based mailbox. This will preserve the item properties that serve to properly link the calendar items in this mailbox to the corresponding calendar items in other organizer/attendee mailboxes so that future updates are handled successfully. Also you can use command below to export calendar to a pst file and then use import-mailbox to import calendar. Export-Mailbox - Identity email@example.com -IncludeFolders '\Calendar' -PSTFolderPath C:\PSTFiles\user.pst How to Export Mailbox Data http://technet.microsoft.com/en-us/library/bb266964.aspx How to Import Mailbox Data http://technet.microsoft.com/en-us/library/bb691363.aspx Regards, Xiu
June 25th, 2009 10:39am
We're having the same issue but rebuilding the calendar doesn't fix the issue.the error and behavoirs are exactly like broj1, certain users can access owa premium but when they go to their calendar, IE errors and sometimes freezes.These users can access their calendars directly using https://webmail/owa/<email address>/?cmd=content&module=calendarWhen i was going through the rebuilding calendar process i got the user to test webmail after the calendar folder was recreated but before the content was imported and it worked. My rebuild process is as follows... (did i do soemting wrong?) 1. Get user to close Outlook 2. Open Ms Exchange Management Shell and runExport-Mailbox -Identity mailbox -IncludeFolders '\Calendar' -PSTFolderPath C:\calendar.pst 3. Open MFCMAPI and load users mailbox a. Open store b. Expand Root Container, Top of Information Store c. Right click folder name and Delete i. Check box for a Hard Deletion d. Close and Close 4. Get user to open Outlook, at which point the Calendar folder will be recreated.got user to close and reopen outlook to make sure the calendar was there and emptyalso had them test webmail at this point and it worked as expected 5. Open Ms Exchange Management Shell and runImport-Mailbox -Identity 'mailbox' -PSTFolderPath C:\calendar.pstAfter that import the user tested webmail and it hung on the calendarSo i asked the user to clear IE history and try again... this time the error message showed up Outlook Web Access has encountered a web browsing error. At this point it froze so the user could show report.what's the next step?
July 21st, 2009 1:41am
after the rebuild of a users calendar the error file was a little different... still 'divFH' is undefined but instead of what looks like a calendar event its a java file. Client Information------------------User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)CPU Class: x86Platform: Win32System Language: en-usUser Language: en-usCookieEnabled: trueMime Types: Exception Details-----------------Date: Wed Jul 22 07:12:24 PDT 2009Message: 'divFH' is undefinedUrl: https://webmail/owa/8.1.375.2/scripts/premium/cdayvw.jsLine: 1 Call Stack----------onWL()tryWLd()chkScrpts()window.onload() Dump Event----------recordset = nulltype = errorfromElement = nulltoElement = nullaltLeft = falsekeyCode = 0repeat = falsereason = 0data = behaviorCookie = 0source = nullcontentOverflow = falsebehaviorPart = 0url = dataTransfer = nullctrlKey = falseshiftLeft = falsedataFld = returnValue = undefinedqualifier = wheelDelta = 0bookmarks = nullbutton = 0srcFilter = nullnextPage = cancelBubble = falsex = 0y = 0srcElement = nullscreenX = 79screenY = 867srcUrn = origin = boundElements = [object]clientX = 79clientY = 723propertyName = shiftKey = falsectrlLeft = falseoffsetX = 0offsetY = 0altKey = falseerrorMessage = 'divFH' is undefinederrorUrl = https://webmail/owa/8.1.375.2/scripts/premium/cdayvw.jserrorLine = 1errorCharacter = 1701errorCode = 0 Clicking on the error URL on my xp machine produces this error...
July 22nd, 2009 7:07pm
...the error didn't postclicking on the error URL on my client machine produces the request to download a file and then after the download i ran it but this error popped up... Windows Script HostScript: C:\Documents and Settings\malb\Local Settings\Temporary Internet Files\Content.IE5\XADWUILI\cdayvw.js Line: 202 Char: 1 Error: Object expected Code: 800A138F Source: Microsoft JScript runtime errorPlease any help would be fantastic
July 22nd, 2009 7:12pm